Download PDF

Work experience

Nov 2012Present

Software Analysis

CSC India Pvt. Ltd

·        Working here as Software Analyst in Asset Management Department.

·        Working on FLEXERA TOOL (FNMS)

·        Dealing with compliance Report Related to "Software License".We have to various tasks with the License Report:

        Allocate        Support        Upgrade        Movement        Retire        Procure        Deploy

·        Managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization.

·Redistribution of licenses and managing legal risks associated with software ownership

·Client Interaction, where required at the level of Supervisors

·Responsible for creating, preparing, distributing, and analyzing various operational metric/SLA reports

·Preparing and distributing the monthly Reconciliation report. Reconcile company and client records with vendor records

·Working on FNMS TOOL.

·We have to deal with Software License.

Oct 2004Sep 2012

Sr. Customer Support

HCL Technologies LTD

Achievements in HCL:

·Achiever’s Award In The Months of September & October 05

·Given responsibility for Switch, Number Port & WLR3 Orders

·Enhance Performer Award for Oct, Nov, Dec 05

·Star Of the Month For The Month Of March 06

·Achiever’s Award In The Months of Feb 07

·Recognition Rewards for Mar 07

·Vast knowledge of CSS (DOS Based Software)

·Issuing orders and dealing with all the software according to the sales agent’s request which they place in their application for customer (Both Web-Based & DOS Based)

·Assisting my colleagues as a floor support.

·Working on various MIS reports for the clients

·Working closely with reporting manager and preparing KCI report.

·Providing feedback to team members for KCI (keep customer inform).

·Working closely with Operations Team in UK to improve customer satisfaction.

·Managing High Level Escalations with TAT of 2 Hours

·Trained the New Joinees for the WLR3 Process

·Maintaining Company’s SLAs and my KRAs.

·Maintaining RFTs (Right first time), Quality measures, OFRs (order failure rates) in control.

·Moved in New Project Launched by BT known as Validation (OCT 2011):

·Handle the Customer queries.

·Responsible for the order which customer has placed with BT, and we Act like a Bridge between Customer and BT.

·We have to do Quality check on the orders which Back Office people issue.


Aug 2010Jul 2012


CMJ University Meghalaya

Computer Proficiency:

ØCCNA from Marshal InfoTech (Certification)

ØKnowledge of Network +

ØKnowledge of MCP ( Microsoft Certified Professional )

ØWell Versed With Internet

Academic Qualification:

ØPersuing MBA from Sikkim Manipal University

Ø(2001-2002) Senior Secondary From Govt. Boys Senior Secondary School, Delhi (C.B.S.E.)

Ø(1999-2000) Senior School From Govt. Boys Senior Secondary School, Delhi(C.B.S.E.)

Ø(2009-2012) B.COM from CMJ University Meghalaya