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Summary

A result-oriented QA professional with 14.5 years of Experience in Software Testing and Quality Assurance with a proven track record of delivery, strong strategic vision and demonstrated the ability to inspire, mentor, manage the team and its activities in the geographically dispersed companies.

Some of my unique qualities:

  • Set Goals, Vision and Mission: by defining Balance scorecard, MBOs for the team
  • Streamline the process: Assist development teams in continuously improve CI and CD process
  • Effective Communication to Stakeholders: by planning and executing Communication and stakeholder management
  • Make Testing more effective: by applying new innovative approaches over traditional methods 
  • Add more value to the QA team: by focusing on all the methodologies and Automation suites 
  • Achieve maximum ROI on automation: by making sure that the automation is Reliable, Maintainable and Flexible
  • Make work more fun: By assigning new challenges to the team, brainstorming, TeckTalks, team building activities
  • Continuous improvement: Kaizen approach, action items, set targets, follow-ups, Retrospect
  • Think out of the box:  simulating the real-world scenarios and thinking from the customers perspective

Area of Expertise

•  Quality Assurance  •  Project Management   •  Process Improvement  •  Automation

•  Team Management  •  Test Management   •  Test Methodologies    •  Agile Testing 

•  Functional  and Non-Functional Testing 

Skill Highlights

Managerial skills
  • Hands-on experience in managing QA activities
  • Ability to recruit and supervise the testing team
  • Proven experience in Managing teams in multiple locations
  • Strong analytical skills
  • Good presentation and listening skills
  • Meticulous attention to details
  • Excellent written, oral and interpersonal communication
QA & Test Management skills
  • Wide knowledge and experience on Waterfall, Agile, Kanban, BDD software development methodology
  • Extensive experience in Testing Methodologies related to both Functional and Non-functional Testing
  • Hands-on experience in managing various phases of testing 
  • Extensive experience in Test Management and Quality Assurance
  • Experience on Cloud-based Web applications with MSA (Microservice Architecture) and Serverless Architecture
  • Experience in designing Test Automation Frameworks
  • Experience in escalations of test delivery issues in liaison with the key stakeholders
  • Proven expertise in continuously improving the Delivery Model
Technical Skills
  • Project Management: Jira, MS Project, OpenProject, SmartSheet, MS office
  • Test Management: Zephyr for JIRA,  HP ALM, TestLink, TestRail
  • Quality Assurance: Measurements, QA Metrics, Quality Reports, Test Strategy, Reviews
  • Test Methodologies: Contract Testing, API Testing, Functional Testing (Smoke, Feature, Integration, Regression, UAT, Scenarios, E2E), Non-Functional Testing (Load, Stress, Endurance), Security Testing, Localization Testing
  • Automation Framework: Data Driven, Keyword Driven, Hybrid, Selenium, Selenide, Serenity, Cucumber, JMeter, Jenkins
  • Platforms: Windows, Mac and Linux

Work experience

Sept 2016Present

QA Manager

Works Applications Singapore Pte Ltd

Responsible for Managing a team of 15 QA Engineers and all aspects of Quality Assurance and Testing.

  • Team Management
    • Set Mission, Vision and Goals for the entire QA team which aligns with Organization objectives
    • Develop a team of test engineers with an ethos of excellence
    • Set goals and objectives for each team member (MBOs)
    • Mentoring and training the team members
    • Motivating team members by rewards and recognition
    • Promote Continuous Improvement culture
    • Performance evaluation of team members
    • Regular 1-on-1 with team members
  • Project Management, Test and Quality Management
    • Understand the expectation from higher management (KPIs, SLAs, SLIs)
    • Define Objective, Targets and QA Metrics to track the progress
    • Help team to develop Release plan, Test Plan and Test Strategy
    • Stakeholder management: Send regular status updates to all Stakeholders
    • Monitoring & controlling: Make sure the team is following the process and best practices 
    • Collaborate with cross-functional teams to release the Product on time with good quality
  • Test Automation
    • Product Owner for all the Automation Frameworks
    • Design Test Automation Frameworks
    • Integrate all tools to deliver test results faster 

Achievements

  • Built a highly successful QA Team from scratch which consistently achieved Quality goals for most of the products/Services
  • Successfully managed multiple QA teams to support SCM, E-Commerce, Collaboration Product Divisions 
  • Assisted QA teams in developing 5 solid Automation frameworks (Contract, API, WebUI, Mobile, Performance) within 8 months which helped to achieve 60% Test Automation coverage
  • Helped Architecture team to uncover bottlenecks in the system by planning and executing SIT on Multiple Tenants
May 2014July 2016

Test Manager

EMERIO Singapore, an NTT Communication Company
  • Managed a team of 5 Manual and Automated QA Engineers. Worked with cross-functional teams to help improve the overall Development Process. Helped improve Product Quality by increasing Test and automation coverage, prioritized bugs and communicated and shared the status regularly with all stakeholders

Jun 2010May 2014

QA Lead

Autodesk Singapore R&D
  • Responsible for Leading a globally distributed QA team towards delivering Autodesk 360 Application in an Agile development environment.
Oct 2009Apr 2010

Senior QA Engineer

Agilent Technologies
  • Played a key role in consistently delivering SART Application with good quality by applying Testing best practices, Test methodologies and Automating Major Functional and Non-Functional Scenarios 
Nov 2007Sep 2009

QA Engineer

Micro Focus (formerly BORLAND), Singapore
  • Provided technical leadership to a team of QA Engineers in an Agile environment. Had major contributions in Test strategy, Test plan, Test process improvement and Automation strategy. Developed one-touch automation for Functional and Performance testing 
Feb 2006Nov 2007

Test Engineer

Agilent Technologies, Singapore
  • As Test Engineer, played a key role in setting up Automation (API, Functional) from scratch. Improved test coverage for SART Application.
Dec 2004Jan 2006

Test Engineer

MOTOROLA GSG, Malaysia
  • Hands-on experience in testing various components of CDMA OMCR System. Requirement analysis, Test case preparation, Execution, defect tracking and reporting.

Certifications

Certified Project Management Professional (PMP)

Certified Scrum Master (CSM)

ScrumAlliance

ISTQB Certified Tester

Education

Oct 2000Sep 2003

Master of Computer Applications

Visveswaraiah Technological University - INDIA

VISA Details

Singapore PR since November 2007

Languages

  • English
  • Hindi
  • Kannada