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Summary

A result-oriented QA professional with 14 years of Experience in Software Testing and Quality Assurance with a proven track record of delivery, strong strategic vision and demonstrated the ability to inspire, mentor, manage the team and its activities in the geographically dispersed companies.

Some of my unique qualities:

  • Make Testing more effective: by applying new innovative approaches over traditional methods 
  • Add more value to the QA team: by focusing on all Test methodologies, Automating every scenario by involving the entire team
  • Achieve maximum ROI on automation: by making sure that the automation is Reliable, Maintainable and Flexible
  • Make work more fun: By assigning new challenges to the team, brainstorming, TeckTalks, team building activities, rotate the roles within the team
  • Continuous improvement: Retrospective meetings, action items, set Targets, follow-ups 
  • Always think out of the box:  simulating the real-world scenarios and thinking from the customers perspective
  • Achieve the best results with minimal resources in less time

Work experience

Sept 2016Present

QA Manager

Works Applications Singapore Pte Ltd

Responsible for Managing a team of 15 QA Engineers and all aspects of Quality Assurance and Testing.

  • Team Management
    • Set Mission, Vision and Goals for the entire QA team which aligns with Organization objectives
    • Develop a team of test engineers with an ethos of excellence
    • Set goals and objectives for each team member (MBOs)
    • Mentoring and training the team members
    • Motivating team members by rewards and recognition
    • Promote Continuous Improvement culture
    • Performance evaluation of team members
    • Regular 1-on-1 with team members
  • Project Management, Test and Quality Management
    • Understand the expectation from higher management (KPIs, SLAs, SLIs)
    • Define Objective, Targets and QA Metrics to track the progress
    • Help team to develop Release plan, Test Plan and Test Strategy
    • Stakeholder management: Send regular status updates to all Stakeholders
    • Monitoring & controlling: Make sure the team is following the process and best practices 
    • Collaborate with cross-functional teams to release the Product on time with good quality
  • Test Automation
    • Design Test Automation Framework
    • Integrate all tools to deliver test results faster  
    • Help development teams in creating CI pipelines

Achievements

  • From scratch created a highly successful QA Team that consistently exceeded Quality goals for all the products
  • Successfully managed the QA teams for 4 departments (SCM, E-Commerce, Collabo and BT) as a Senior Quality Assurance Manager
  • Established QA Metrics and implemented preventive and corrective actions to eliminate the root causes of poor quality and delivery problems
  • Assisted the QA team in developing 5 solid Automation frameworks (Contract, API, WebUI, Mobile, Performance) within 8 months which helped to achieve 40% Test Automation coverage
  • Helped Architecture team to uncover bottlenecks in the system by conducting Stress Testing for 100 Tenants
May 2014July 2016

Test Manager

EMERIO Singapore, an NTT Communication Company
  • Building and growing an effective QA team. Lead and managed a team of 5 Manual and Automated QA Engineers. Participated in cross-functional team discussions to help improve the overall service quality. Contributed to improving Test coverage and automation framework.
Jun 2010May 2014

QA Lead

Autodesk Singapore R&D
  • Responsible for Leading a globally distributed QA team towards delivering Autodesk 360 Sync Desktop in an Agile development environment.
Oct 2009Apr 2010

Senior QA Engineer

Agilent Technologies
  • Played a key role in consistently delivering SART Application with good quality by applying Testing best practices, Testing methodologies and Automating Major Functional and Non-Functional Scenarios 
Nov 2007Sep 2009

QA Engineer

Micro Focus (formerly BORLAND), Singapore
  • Provided technical leadership to a team of QA Engineers. Test planning and Execution in an Agile/Scrum environment. Define test strategy, Processes, Performance testing. Automated testing for load, stress testing, Regression and Acceptance testing.
Feb 2006Nov 2007

Test Engineer

Agilent Technologies, Singapore
  • Being Part of the QA team, played a key role in setting up Automation (API, Functional) from scratch. Improved test coverage for SART Application.
Dec 2004Jan 2006

Test Engineer

MOTOROLA GSG, Malaysia
  • Hands-on experience in testing various components of CDMA OMCR System. Requirement analysis, Test case preparation, Execution, defect tracking and reporting.