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Sarthak Gulati

Debt Recoveries Specialist

Career Objective

I am a highly motivated, honest and reliable person, who is always punctual and a hard worker. I am very well organised with high standards of personal presentation. I am capable and enthusiastic to work in a team environment as I can quickly acquire skills and additional knowledge through study, experience or training.

I am actively seeking an opportunity in a reputable organisation where I can gain experience that utilises my skills and knowledge and also provides me with an opportunity to contribute to the organisation’s objectives.

Education

20132017

Bachelor of Business

Auckland University of Technology

Majoring in Business Information Systems with a minor in Finance & Management

20082012

Macleans College

Work experience

May 2018Present

Debt Recoveries Specialist

Vodafone
  • Proactively collecting revenue from customers and keeping days outstanding and bad debt write off to minimum.
  • Exceeding customer expectations by assigning customers to convenient payment paths to tailer the appropriate collection action.
  • Liaise with many Debt Collection Agencies, as required to validate customer referrals and customer issues. 
  • Liaise with Business Account Managers & Business liquidators/representatives to validate the appropriate collection action towards Enterprise customers. 
Nov 2016May 2018

Enterprise Customer Care Representative

Vodafone
  • Solve business customer queries and present solutions using a customer experience cycle/process.
  • Solve enterprise billing enquiries relating to Fixed Line & Broadband and Mobile plans.
  • Troubleshoot technical issues and simplify the possible reason for these issues to occur.
  • Track and monitor customer orders/requests.
Feb 2016November 2016

Campaign Specialist

Digital Mobile - Vodafone
  • Data entry.
  • Sign up customers on contracted & open term plans to reach monthly targets.
  • Provide solutions to customer enquiries.
  • Run credit checks.
Mar 2013Jul 2013

Cashier

ASB
  • Data entry.
  • Cash handling.
  • Processing deposits.
  • Verifying deposits.

Skills

Excellent time management skills with ability to meet deadlines and targets

Proven record to maintain a constantly positive Net Promoter Score (NPS) while working as an Enterprise Care Representative.

Experience as a Floor Walker, involving the management of After Call Work (ACW) time for agents on the floor to ensure contact centre service levels remains as high as possible. 

Required to reach a certain monthly target, in terms of successful contract renewals & revenue generated, while working as a Campaign Specialist.

Required to process up to 42 transactions per hour while working as a Cashier.

Experienced in managing time appropriately while studying full-time, along with working 18 hours weekly.

Exceptional analytical and problem solving skills

Proven ability to provide solutions to customer queries while working as a Campaign Specialist, Care Representative & Debt Recoveries Specialist.

Chosen to provide solutions for difficult issues to fellow colleagues on the floor, by being selected as a Floorwalker in my role as an Enterprise Care Representative. 

Verified and researched undeclared customer details while working as an ASB Cashier.

Confident with computers and up to date experience with MS Office

Studied Information Systems as a major at AUT.

Proficient in Excel, Word, Access, Publisher and PowerPoint.

Learned HTML coding while volunteering at EMGN (Article based website).

Experience with multiple CRM's at Vodafone including Siebel by Oracle.

Able to work autonomously and in a team environment

Worked in a team environment in my roles as a Care Representative and Debt Recoveries Specialist. 

Alongside team engagement, aimed for autonomous monthly targets involving NPS score & collected revenue in my previous and current role.

Involved in the planning committee for possible fundraising methods for my schoolhouse to make use of.

Strong verbal communication skills

Interacted regularly with Vodafone customers in my role as a Campaign Specialist, Care Representative & Recoveries Specialist.

Capable of communicating clearly and confidently to both small and large audiences.

Leisure Interests

I enjoy mathematics, reading, music and outdoor activities. I have a particular interest in Cricket, Football, Tennis and Hiking.

Referees

Shaun Layton - 021 402 003                                                                 Dean Paul - 021 041 8450

Debt Recoveries Lead                                                                        Enterprise Care - Team Leader