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Career Objective

I am a highly motivated, honest and reliable person, who is always punctual and a hard worker. I am very well organised with high standards of personal presentation. I am capable and enthusiastic to work in a team environment as I can quickly acquire skills and additional knowledge through study, experience or training.

I am actively seeking an opportunity in a reputable organisation where I can gain experience that utilises my skills and knowledge and also provides me with an opportunity to contribute to the organisation’s objectives.

Education

2013Present

Bachelor of Business

Auckland University of Technology

Majoring in Business Information Systems with a minor in Finance 

20082012

Macleans College

Work experience

Nov 2016Present

Enterprise Customer Care Representative

Vodafone
  • Solve business customer queries and present solutions using a customer experience cycle/process.
  • Solve enterprise billing enquiries relating to Fixed Line & Broadband and Mobile plans.
  • Troubleshoot technical issues and simplify the possible reason for these issues to occur.
  • Track and monitor customer orders/requests.
Feb 2016November 2016

Campaign Specialist

Digital Mobile - Vodafone
  • Data entry.
  • Sign up customers on contracted plans.
  • Provide solutions to customer enquiries.
  • Run credit checks.
Jun 2015Nov 2015

Casual Interviewer

Ipsos
  • Serve customers over the phone.
  • Dealt with customer queries.
  • Called clients for surveying.
  • Use the mrCATI system to carry out operations. 
Mar 2013Jul 2013

Cashier

ASB 
  • Data entry.
  • Cash handling.
  • Processing deposits.
  • Verifying deposits.

Skills

Excellent time management skills with ability to meet deadlines and targets

Required to reach a certain monthly target, in terms of successful contract renewals, while working as a Campaign Specialist.

Required to process up to 42 transactions per hour while working as a Cashier.

Experienced in managing time appropriately while studying full-time, along with working 18 hours weekly.

Exceptional analytical and problem solving skills

Provide solutions to customer queries while working as a Campaign Specialist.

Verified and researched undeclared customer details while working as an ASB Cashier.

Confident with computers and up to date experience with MS Office

Studying Information Systems as a major at AUT.

Completed IGCSE Computing.

Proficient in Excel, Word, Access, Publisher and PowerPoint.

Learned HTML coding while volunteering at EMGN (Article based website).

Strong understanding of computer capabilities.

Able to work autonomously and in a team environment

Working as a Campaign Specialist, providing support for customer queries as well as upgrading mobile plans.

Was involved in the planning committee for possible fundraising methods for my school house to make use of.

Played for Macleans College 2nd XI cricket team.

Strong verbal communication skills

Interact regularly with Vodafone customers in my role as an Campaign Specialist.

Surveyed clients over the telephone while working for Ipsos as an Interviewer. 

Capable of communicating clearly and confidently to both small and large audiences.

School - House prefect, spoke in many house assemblies regarding house activities and house challenges.

Leisure Interests

Macleans College 2nd XI Cricket Team: 2012                           UOA Computer Science club: 2013 

AUTC Tramping Club: 2013 - 2015                                              Social Cricket: 2014 - PRESENT

Indoor Cricket: 2014 - 2015                                                          AUT Investment club: 2015 - PRESENT

I enjoy mathematics, reading, music and outdoor activities. I have a particular interest in Cricket, Rugby, Tennis and tramping.

Referees

Vikram Kadam - 021 933 971                                                                 Dean Paul - 021 041 8450

Digital Mobile - Manager                                                                         Vodafone - Team Leader