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Work History

2015

Head of Operations

1 year) Head of Operations for handling inbound and outbound Customer Service, Billing, Back Office, and Sales. Responsible of developing/improving/initializing the overall daily operations in Contact Centre and Service Centre. Oversaw the centre's Business To Business client relationships. Page1 Member of International Executive Team.
2013-102015-08

Team Manager

1 year 11 months) Team Manager, Nordic Operations, Customer Service, Poland at Groupon EMEA
20102010

Team Leader R&d

Orion Corporation
less than a year) 2010-2010 Team Leader R&D Leading software R&D team. Guidance, support and instructing team members in their daily matters. Delivery Manager| Process deployment. Project portfolio follow-up development at
20062010

Trainer

Orion Corporation
4 years) Achievements International sub-contracting R&D partners procurement and governance streamlining. Making resourcing visible. WBS-structure development and deployment. Project methodology creation and training. ICT process development and deployment. Decreased Change resistance. Evaluated and acquire ICT ERP tool. Tool with processes implemented in 9 months.
20042006

Team Leader, Service Manager

Sigma
Main Project Manager| Project portfolio management; Team Leader, Service Manager at Technology/Kudos Finland (2 years) Main Project Manager, MPM Line Manager Achievements Own product portfolio revenue positive. Multinational team merging. delivered in time. Took care of project portfolio and interaction with other projects. WBS-structure development and deployment. Revenue of my portfolio was constantly positive. Page3 Interaction with customer in negotiations, project steering groups and quality measurement(SLA and KPI). Languages English (Full professional proficiency) Finnish (Native or bilingual proficiency) French(dormant) (Elementary proficiency) Swedish (Limited working proficiency) German (Elementary proficiency) Estonian(dormant) (Elementary proficiency) Skills & Expertise ITIL Change Management Project Portfolio Management Service Management ERP IT Service Management Outsourcing Project Management IT Management Application Lifecycle Management Process Improvement

Education