Senior Manager - Contact Center & Analytics
LifeCell International (P) Ltd
- Worked with the Marketing team in the effective generation of data and feasibility studies necessary as basis for new product development initiatives.
- Analyzed service performance indicators, market and industry trends, historical reports, service loopholes to be able to propose and recommend solutions and remedies appropriately.
- Performed data query, extraction, compilation, and reporting tasks.
- Managed, updated and manipulated report orientation and structures with the use of advanced Excel functions including Pivot Tables and V-Lookups.
- Handled data collection, analysis, interpretation and presentation to management and other team members.
- Performed daily data queries and prepared reports on daily, weekly, monthly, and quarterly basis.
- Worked with other team members to complete special projects and achieve project deadlines