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Work History

May 2014Present

Owner and Operator

Bruisers and Bombshells Tees

Over seven years owning and operating t-shirt shop including: marketing, webdesign, graphic design for tees, print, web and TV media, orchestrating  mid-size monthly contest and giveaways (1000+ entrants), complete every step of order from design of graphic, pressing graphic to tee and shipping to customer, handling all customer service issues, etc.

20142015

Sales Associate

Macy's

Personally connecting with customers, inquiring about the shoppers' needs and providing purchase suggestions, , maintaining selling floor presentation, restocking, taking self-directed company in-service trainings on a regular basis to ensure current product and company knowledge, POS procedures, being aware of and advising customers of upcoming sales and special events, opening express credit accounts, loss prevention and inventory control procedures, participation in store inventory, additional duties as needed

2014Present

Seasonal Customer Service Representative (Ongoing)

Provide Commerce

Maintaining a professional yet firm and polite attitude when interacting with customers, ensuring all customer phone calls are answered in a timely manner and per protocol, taking time to expeditiously yet thoroughly review each client account while maintaining the position of liaison between Support and the Customer, responding to a queue of over 5k+ daily customer emails regrding complaints, order issues and questions.

20092015

Project Manager

ACC Clinical Research Consulting

Project Manager, Per Diem San Diego, CA and Dallas, TX, Planning and implementing team objectives for clinical studies/trials, successfully managing and monitoring diagnostic clinical trials, handling clinical operations such as recruiting new staff and organizing training programs, developing budgets and deliverables timeline, evaluating and analyzing performance of clinical team, research, negotiating contracts and maintaining professional relationships with vendors, protocol design, constructing Informed Consent Documents and Case Report Forms, Trial Master File management, coordination for subject recruitment and screening, project related queries, pre-study site initiation visits and study closure meetings, protocol training for study personnel, study monitoring, coordination with medical writing team for final report submission, study closeout and archiving of study documents, NDA submissions, generating site payments, organization of matrices dependent on study needs, additional duties as contracted. 

20072009

Youth Mental Health Worker

Mi Casa Group Homes
As part of the residential treatment team, assisted youths with all aspects of daily living, educational needs and employment goals, responsible for care and supervision of residents, provided family crisis intervention and counseling, developed and implemented behavior modification techniques and reward vs. discipline system to raise participant self-esteem by allowing growth through program levels.
  • Individually recruited over $2500 in gift card donations for the holiday season during both years of service
  • Developed community relationships with local professional and college teams who in turn donated game tickets and mentored the residents
20072008

Research Associate III

PRA Health Sciences, Intl. (formerly PRA, Intl.)

Effectively developed and maintained project management documents and tracking tools essential to all aspects of managing clinical biomedical studies. Closely worked with the project manager to ensure that projects are completed in accordance with contract and client expectations. Managed CRA, safety, medical and data project status reporting and QC prior to final distribution into electronic TMF. Successfully facilitated project financial reporting (P&L, burn rate, project time dump, study status summary, etc.). Compiled and reconciled investigator payments, site and pass through invoices, Internal project review including Monthly Executive Overview Reports, Monthly Project Status Review Reports and Metrics, QC that all documents had been correctly submitted and filed correctly into the TMF prior to data lock and study close out. Managed Internal Project Team and Client Meetings; oversight of study timelines and budget. Facilitated investigator contracts process; generated and maintained tracking database.

20062007

Clinical Trials Assistant

Scripps Healthcare-Oncology Research and Clinical Trials 

Effectively supported the Cancer Center in Scripps Green Hospital and offsite Cancer Clinical Trials office. Provided administrative assistance through Cancer instituted electronic record management of PI and laboratory and study supply documentation, management of regulatory binders and documents including filling out and tracking 1572s, SAEs, Investigator Brochures, Protocol Amendments, National Cancer Institute Registration documentation and additional regulatory items needed.

  • Successfully assisted in maintaining over 130 clinical trials in various stages, completion of data queries per protocol requirements, coordination of subject visits, design of CRFs and ICFs for PI initiated in-house study, conducted internal monitoring and quality assurance audits of subject chart
  • Updated extremely backlogged study in which site was in jeopardy of losing entire sponsor contract
20042006

Home Services Coordinator/Counselor

Fred Finch Youth Center

Collaborated with a treatment team of Social Workers, Therapists, Behavioral Analysts and Teachers and provided assistance in the daily living and educational needs of the residents, cost effective purchasing of food, supplies, clothing, and all additional program needs.

  • Successfully designed, implemented, and oversaw an Independent Living Skills      (ILS) Program, in-service trainings, community outreach and marketing, coordination of special occasion events.
  • Employee of the Month May 2005
20012005

Sales Associate

Hot Topic, Inc

Sales Associate. dba Torrid San Diego, CA Greet customers, determined each customer requirements, opened-closed registers, balanced cash drawer, deposits, maintained knowledge of existing sales promotions, and the security practices, attended trade shows and publicity events, assisted with inventory, floor sets and relocation. Received" Employee of the Month" accommodation three consecutive months in addition to" Regional Employee of the Month"

19952004

Program Assistant

Community Research Foundation, Vista Balboa Crisis House (START Program)

Program Assistant Community Research Foundation-Vista Balboa San Diego, CA Part of a behavioral health treatment that successfully provided short-term stabilization services to acutely ill consumers in immediate need of support, telephone screening and referral, month-end financials exceeding $100k, liaison for CNS clinical trial sites seeking client participation, co-developed in-house chemical dependency track to provide specialized services, thus increasing program income due to escalation in admissions.

19971998

Sales Associate

Nordstrom 

 Assisted customers in dressing room, returned clothing to appropriate departments, maintained department visual standards, performed customer purchases and returns

19941995

Program Assistant & Residential Coordinator

Phoenix Forte' Foundation for Children-Residential Treatment Centers

Closely worked with the Program Director in starting up procedures 13 months prior to program opening.  Simultaneously oversaw all residential matters and staff supervision including administrative duties.

  • Effectively managed caseload of 12 adolescents from diverse cultural and socioeconomic backgrounds, who were high-risk for delinquency, drug abuse and gang affiliation.
  • Proudly recognized for designing and implementing school incentive program which successfully reduced resident truancy from 41% in Q1 to 19% in Q3

Education

2012Present

M.Sc Forensic Science - Investigation Specialization

National University
Jan 2010

B.Sc Criminal Justice Administration

National University

Skills

Clinical Research Trials Project Management and Study Monitoring
CNS, Pain Management and Oncology Phase II, III and IIIb trials, SOP prep, protocol reviews, ICFs, Safety Reports, internal monitoring
Operations Management

Management of clinic operations to achieve and maintain financial performance targets,  Clearly defines expectations from staff and develops team work,  Research and Prepare reports,  Maintained working knowledge of the centers overall operating budget,  Personnel Development, Conflict & Crisis Management and Resolution,  Demonstrated initiative and implemented changes to improve facility operations, Managed internal and outreach services,  Responsible for maintaining high morale and good relations throughout the office, Designed and Implemented SOPs Company-wide

Social Services

Identifies resources in the community (Therapeutic Behavioral Services, Wraparound Services, Child Protective Services, community outreach programs, family advocacy programs, and others) and makes appropriate referrals to other agencies and professionals, for the purpose of providing support to clients and families as deemed appropriate by the therapist and treatment team, Maintained confidential resident medical and psychiatric records per current HIPPA protocol, case management, In-home family assessments

Retail

Competitive Analysis, Credit Management, Customer Relations, Merchandising. Inventory, Red Letter Event Preperation and Promotion & Participation, Media Event Participation, Company Charity Event Volunteer and Organizer, Up-selling, Exceeding Sales Goals, Building Professional Client Relationships, Loss Prevention, Customer Retention, Omni-channel implementation, Sustained continual sense of urgency while, New Hire Sales Floor Training 

Certifications

20072007

Eli Lilly Clinical Trials Coordinator Certification

Eli Lilly Pharmaceuticals

Publications

B.Sc Thesis: The Presence of Sexual Predators Online (2010)