Sarah Calkins

Work History

Work History
Jan 2009 - Present

Marketing Associate

http://www.convergys.com

Interface with customers via inbound,outbound calls or the Internet for the purpose of passively or actively selling the services. Responsibilities include processing customer orders and sales; providing and receiving various information; up-selling clients products plus handling miscellaneous customer service and general information call via phone or Internet.

Princeipal Duties and Responsibilities:

Greet customers in a courteous, friendly and professional manner using agreed upon procedures.

Listen attentively to customers needs and concerns; demonstrate empthy

Clarify customer requirments;probe for and confirm understanding of requirements or problem.

Meet customer requirments through first contact resolution.

Confirm customer understanding of the solution and provide additional customer education as needed.

Prepare complete and accurate work and update customer file.

Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customers request.

Effectively tranfer misdirected customer requests to an appropriate party.

Contribute ideas on ways to resolve problems to better serve the customer and or improve productivity.

Participate in activities designed to improve customer satisfaction and business performance.

Place and or receive customer inquiries that may require deviation from scripts or sales flow process

Provide answers and or advise to customers based or their particular requirments and customer profile.

Update customer records

Troubleshoot, research and analyze customer problems with installation,billing,service upgrades/downgrades and disconnects.

Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Maintain broad knowledge of products,pricing,promotions,procedured and other important issues through management communications, meetsings, client focus groups and formal training

Jan 2000 - Present

Marketing Associate

Aeris Financial LLC

Under directions performs a variety of secretarial duties and administrative tasks.

Composes correspondence, reports, forms, and other documents independently or from transcribing machines, notes, or general instruction from supervisor and staff; proofreads material and corrects grammar, spelling, or word usage; receives and screens callers with complaints or problems and directs them to the appropriate party for disposition; interprets  makes appointments, coordinates meetings, and schedules conference rooms for supervisors and staff using an on-line calendar system; arranges hotel and airline reservations and local travel plans for supervisors and staff.

 maintains records customers; establishes filing system for accounts and customers maintains and controls confidential employee or departmental files; schedules facility and office equipment maintenance.

May develop and maintain computerized spreadsheets and databases to enter information and generate reports; may produce, revise, or refine formal presentation materials, using presentation software.

Aug 2008 - Dec 2008

Waitress and Hostess

Emma Krumbees

Serves meals to patrons according to established rules of etiquette, working in formal setting: Presents menu to diner, suggesting dinner courses, appropriate wines, and answering questions regarding food preparation. Writes order on check or memorizes it. Relays order to kitchen and serves courses from kitchen and service bars. Garnishes and decorates dishes preparatory to serving. Serves patrons from chafing dish at table. Observes diners to respond to any additional requests and to determine when meal has been completed. Totals bill and accepts payment or refers patron to Cashier

Serves meals to guests in their rooms. Carries silverware, linen, and food on tray or uses cart. Sets up table and serves food from cart. Removes equipment from rooms

Education

Education
Aug 2005 - Dec 2008

Associates Degree

Fox Valley Technical College

Skills

Skills

Telemarketing

Telemarketing is the most interactive marketing medium available. Telemarketing allows you to answer your prospects questions, address their concerns, and overcome their objections. Telemarketing is the only marketing medium that allows you to adjust your strategy midstream and make any changes at any time necessary to increase results. With telemarketing, you can change both your offer and audience with just one phone call. Telemarketing scripts can be edited with a moments notice. And telemarketing calling hours can be adjusted.   Have experance with cold calling and warm leads. Have made appointments for financail advisors and Coverall Health Based Cleaning Systems. I have also raised money for the repbulican party through cold calling

Interest

Was a member and President of Delta Epsilon Chi.

Delta Epsilon Chi (ΔEX) is an international organization for college students preparing for a variety of careers. Delta Epsilon Chi programs engage students from a variety of educational disciplines, while maintaining a strong focus on business-related areas such as marketing, management and entrepreneurship. Activities promoted by Delta Epsilon Chi integrate with and enhance the student's college curriculum.

Students participate in Delta Epsilon Chi programs through local college and university chapters. Local chapters may also receive support through their state, territory or province. Delta Epsilon Chi is currently active throughout the U.S., its territories and Canada.Mission StatementThe mission of Delta Epsilon Chi is to serve its diverse international membership as a professional organization, providing leadership and career-oriented opportunities to develop and enhance tomorrow’s leaders.Delta Epsilon Chi programs focus on…LeadershipDelta Epsilon Chi offers a variety of conferences that focus on leadership and team development, complementing the leadership positions held by students from the local chapter through the international levels.NetworkingDelta Epsilon Chi gives students and faculty opportunities to travel, network with peers, and meet with leaders in business and industry through conferences, leadership academies and seminars.Experiential LearningDelta Epsilon Chi members learn through experience, beginning at the local level with chapter activities and leadership roles. Delta Epsilon Chi also enhances classroom instruction by providing a professional competitive events program for students to test their knowledge and skills in a variety of career paths.Career and Professional DevelopmentDelta Epsilon Chi develops strategic decision-making skills essential for college students seeking professional careers, and helps students make informed career choices by providing opportunities to explore a divers group of professional fields.Community ServiceDelta Epsilon Chi’s recognizes chapters for their support of their communities.Recognition and AwardsAll Delta Epsilon Chi programs recognize students and advisors for their leadership, commitment to education, individual accomplishment and teamwork.