Work History

Work History

EMA Officer/Student Mentor

East Devon College

This role involved ensuring eligible students received their EMA allowance and dealing with any issues that may be affecting students’ attendance. This required correspondence with students, parents, lecturers, the college finance team and the head of EMA to resolve problems. It was also necessary to organise meetings to discuss students problems and aiding them in designing action plans. 

Due to dealing with the emotive issue of money a hard skin was imperative. Being the port of call for any problem students had with their EMA payments resulted in baring the brunt of any frustration. Linked to this, listening skills and the ability be persistent were important. Sometimes matters were personal so subjects had to be approached in a certain manner whilst at the same time being tenacious to ensure issues were resolved.

May 2009 - Present

Public Relations Intern

Gong Communications

Being a small company, the experience gained thus far at Gong Communications has been extremely varied and valuable. Dealing with every aspect of clients' PR strategies has given insight into all aspects of B2B and consumer PR from the original information gathering and researching targets right through to pitching to journalists and publications. The amount of responsibility gained with this role, including being given a project to handle, has been a real eye opener into the world of PR. 

Gong's client it list is large and encompassing including Visual CV (http://www.visualcv.com/home), Pestival (http://pestival.org/) and Beat that Quote (http://www.beatthatquote.com/).

May 2008 - Oct 2009

Reviewer - Food and Drink Establishments

Itchy Guides

This role involved visiting various bars and restaurants in Cardiff, speaking to management level individuals and writing a fair and accurate review of the establishment. 

This often involved cold calling the owners of bars and restaurants and extracting necessary information from them. The reviews were published in the 2008-2009 guide and can still be seen online.

This role required a high degree of organisation due to strict weekly deadlines whilst still studying at University. Each entry had a limited word count and thus concision and clarity within the written work was important.

Often the managers who needed contacting were busy or reluctant to give away information due to receiving negative reviews in the past and thus, a tenacious yet trusting and friendly persona were vital. 

Sep 2009 - Oct 2009

Intern Journalist

Express and Echo Exeter

The bulk of this role involved interviewing members of the public and writing stand alone stories to be published in the daily news paper and monthly magazine. Stories were submitted to the fashion, business and out and about and entertainment sections of the paper.

Interviews were done both in person and over the phone. The ability to ask suitable questions in a natural way and to write concisely to deadline was vital.  

This role aided in the enhancement of communication skills, both written and verbal and also gave excellent insight into the working of a news room including the aptitude for recognising news worthy attributes of stories such as the credibility of different sources. 

Mar 2009 - Mar 2009

Public Relations Intern

http://www.text100.com/

This role intailed carring out general account coordinator tasks within the technology sector. These included future feature tracking, coverage analysis, producing coverage books, cold calling journalists to complete audits and writing coverage reports for clients to aid their marketing strategy. 

This experience aided in the development of corporate verbal andwritten skills, rapport building skills and questioning and listening skills. Working with Text 100 also encouraged good time management as the office was continuously busy with numerous tasks.that needed to be completed within tight time frames. 

Furthermore, the role required the use of most Microsoft Office software competently and utilise the online databases Gorkana and Feature Executive effectively.

Feb 2005 - Aug 2005

English Teacher

ECC

Being English Teacher involved teaching English to Thai students in both a classroom and one-on-one basis, planing interesting and varied lessons and conduct lessons for students ranging in age from 2 up to 60 and from complete beginners up to advanced learners.

Communication skills were vital during this role and as such, developed to an excellent level. Communicating with people who did not speak English meant that learning the importance of body language and tone were fundamental.

This role also required a certain degree of confidence which most definately grew throughout the period. Teach people of all calibre including the CEO of an IT firm in Bangkok meant that a professional, confident manner was of the ut most importance .

Education

Education
Sep 2005 - Aug 2008

Second Class First Division BA Hons

Cardiff University