EMA Officer/Student Mentor
This role involved ensuring eligible students received their EMA allowance and dealing with any issues that may be affecting students’ attendance. This required correspondence with students, parents, lecturers, the college finance team and the head of EMA to resolve problems. It was also necessary to organise meetings to discuss students problems and aiding them in designing action plans.
Due to dealing with the emotive issue of money a hard skin was imperative. Being the port of call for any problem students had with their EMA payments resulted in baring the brunt of any frustration. Linked to this, listening skills and the ability be persistent were important. Sometimes matters were personal so subjects had to be approached in a certain manner whilst at the same time being tenacious to ensure issues were resolved.