Printing tool Download PDF


Aug 2011Present

General Bachelors Degree

University of Michigan-Dearborn

Anticipated Graduation Date,May 2013

On Course to Graduate with Distinction, G.P.A. of 3.9

Areas of Focus: Sociology, Psychology, and Communications

Completing Certificate in Public Relations

Henry Ford Community College, Dearborn, Mi

Associate in Secondary Education Obtained, May 2011

Graduated with Distinction, G.P.A.: 3.96

Work experience

Aug 1999Aug 2002

Emergency Dispatcher

City of Dearborn

·Used a computer-aided dispatch system, received emergency calls determining the nature and location of the emergency; prioritized, and dispatched police, fire, ambulance or other emergency units in accordance with established procedures.

·Monitored direct emergency alarms, answered non-emergency calls for assistance and handled accordingly. Entered, updated and retrieved information from a variety of computer systems.

·Answered requests from emergency personnel for information regarding vehicle registration, driving records and warrants, and provided pertinent data, often working with other districts, courts, and interoffice personnel.

·Monitored public safety radio frequencies and operated a variety of communications equipment, including radio consoles, telephones and computer systems.

Nov 1995Jul 1997

Police Officer

City of Detroit

·Enforced and investigated criminal, civil, and traffic laws at all government levels.

·Maintained harmony and peace within community, utilizing peaceful conflict resolution tactics whenever possible and taking into consideration public diversity and language barriers.

·Assisted with wide-ranging crises, often working with fire dept., EMS, and other social service agencies.

·Mastered ability to multi-task by operating a variety of communications equipment (often simultaneously), working with in car computer systems, and maintaining contact with dispatch and other units.


An entry level opportunity in a human services agency utilizing my communication skills and experience in working directly with diverse populations


It seems imperative that I explain the discrepancy in time line between 2002 and the present day. I left the Dearborn police department because of the birth of my third child. At that time, my first priority was to raise my children in the most enriching environment possible and I felt that this was best accomplished by the presence of a full time parent. Soon after, my children began to attend a private school, in need of parent volunteers. I found that this was a great way to interact with my children while helping out the community. My journey began as a way to facilitate better parenting skills and evolved into event planning, fundraising campaigns, and work as a latchkey coordinator. When my youngest child entered school, it presented me with the opportunity to go back to college full time. I am currently pursuing a bachelor’s degree in human services with a certificate in public relations because I believe that this degree coupled with my past law enforcement, dispatch, and volunteer work will benefit a future employer seeking a well-rounded, experienced, employee. Through law enforcement I have gained the ability to resolve conflict in as peaceful a manner as possible by carefully developing listening skills and offering relevant resources as solutions, often requiring great empathy. As a dispatcher I not only enhanced my communication skills but learned the value of discretion. My continued volunteer work allows me to advocate for children while working in a group setting with teachers, administration, and fellow parents. These skill sets seem invaluable when being cross referenced with a position in a human services capacity.


Volunteer Services at St. Anselm grade school, Dearborn Mi

·Assist teachers and administration in event planning and fundraising from 08/02 – present day

·Managed and worked concession stand from 10/10 – 04/11

·Managed and worked latchkey program from 01/08 – 06/08and currently on-call as needed