Strategist in user experience, content strategy, product management, and brand engagement. Successful record of translating strategic concepts into positive and profitable customer experiences.
Unique leadership style with proven track record of effective employee engagement, development, and retention in high-growth environment.
I’m passionate about the relationship between human experience and digital and three-dimensional worlds. I look for the narrative threads that connect brands and people within the context of their environments.
My recommendations are informed by research and integrate observation, creative ideas, and critical thinking. My solutions consider operational process, scalability, and growth.
Brands I have worked with include U.S. Bank, Wachovia, Wells Fargo, Lowe’s Home Improvement, Duke University, McDonalds, Chevy, Absolut, Kraft, Ford, and other national brands.
Specialties: Human-Centered Experience StrategyUser Experience (UX) ResearchCustomer Experience MappingUX StorytellingContent StrategyService DesignBrand Engagement