Sarah Smith

  • Shawnee KS

Work History

Work History

Web Content Developer


Web Content Developer Contract position-, Overland Park, KS| Created and deployed web content for online store and product support pages.

Tools: Interwoven: Teamsite CMS

Oct 2013 - Present

Digital Marketing Manager


Design and oversee execution of the digital strategy for Sprint Wholesale, a $1.1B global division of Sprint Corporation.

Responsibilities include:

  • Accountable for the development, content realignment and ongoing content strategy for a B2B website that enhances acquisition efforts and acts as a support portal for existing customers
  • Create and manage B2B social marketing strategy/implementation for Sprint Wholesale Solutions on LinkedIn, Twitter, YouTube, TMCnet Community, and Slideshare
  • Collaborate across multiple departments and manage agency resources and budget Develop and deliver ongoing social prospecting training for Sales and Marketing

Results: Year-over-year increases in overall traffic(92%), referral traffic(230%), and social followers(200%). Sales teams adopted LinkedIn prospecting methods that led to identifying leads that resulted in sales.

Tools: Telerik Sitefinity CMS, Adobe SiteCatalyst, Google Analytics, Hootsuite

Sep 2008 - Oct 2013

User Community Manager


Acted as the subject matter expert and driver of adoption and growth for Sprint's online user community; a site created to improve customer retention and product satisfaction through customer engagement and peer-to-peer support.

Responsibilities included:

  • Led overall content, platform, and engagement strategy for aka Sprint Community Implemented device ratings and reviews and net promoter measurement
  • Managed moderation service to ensure enforcement of Community guidelines and escalation of issues Identified, recruited, and engaged brand advocates to promote Sprint and to provide peer-to-peer support
  • Chaired enterprise-wide committee to evaluate gamification software platforms

Results: Increased customer engagement by 350%, resulting in over 1.6M visits month and 3M registrants.

Tools: Lithium Social software, Jive Community software, Bazaarvoice Ratings & Reviews, Adobe SiteCatalyst, Google Analytics, Attensity Analyze, Bunchball Nitro Gamification software

Mar 2000 - Dec 2007


Helping Hands Technology Services, Inc

Owned company focused on delivering large company IT consulting solutions and best practices scaled for small business and non-profits.

  • Co-designed complete corporate network refurbishment, which involved technical upgrades, expanded wiring, network equipment standardization to Cisco, implementation of VLANS, and anti-virus software and backup installation
  • Wrote grant application, funding allocation, and implementation of WiSE Technology wireless network
  • Performed website re-design and maintenance that improved national college awareness
  • Installed content management systems
1988 - 2000

Technical Consulting Assignements

Various Clients
  • Worked on numerous national consulting assignments, resulting in improved IT performance, functionality, and efficiency for large and small-scale corporations
  • Provided product marketing support to VARS serving small to medium sized businesses Utilized expertise in such areas as project management, technical education and guidance, programming, analysis, IT solutions management, server engineering, LAN Administration(Novell, IBM LanServer, Windows), Lotus Notes administration and training, application development, server enhancements, end-user and front line support, troubleshooting, maintenance, and technical writing. Achieved multiple certifications-Lotus Notes Professional Admin, Microsoft MSCE, Novell CNE
  • Clients included: 3COM, Bayer Corporation, American Century Mutual Funds, EDS, First Tennessee Bank, FedEx, American President Lines, OKI Telecom, Coca-Cola, State of Georgia, and the Federal Reserve Bank. Certifications




University of Missouri


Masters Certificate in Project Management

Villanova University


Apr 2014 - Present

Lean Six Sigma Green Belt

Johnson County Community College
Jun 2009 - Jun 2015

Project Management Professional - PMP

Project Management Institute




digital marketing


Web Site Management