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Sarah Sharma

MBA Candidate | Healthcare Operations | Marketing | Socialpreneur


MBA Candidate and Healthcare Professional with over four years of experience in the U.K. and Canada. Expertise in increasing revenue by maximizing clinical operations and patient base by utilizing digital marketing strategies. Exceptional knowledge of patient and physician needs.

Clinician • Healthcare • Operations • Intrapreneur • Digital Marketing • Strategic Planning

Work experience


Director of Operations

Centre for Sleep and Chronobiology Inc.
Maintained a base of over 10,000 patients in the Greater Toronto Area and 6 reputable Physicians Specialists with annual revenue of $3M. Developed strategic plans for increased vendor support and utilized aggressive marketing techniques. • Developed community awareness of the clinic and its services by conducting local presentations and by creating a social media campaign across Twitter and Facebook • Increased revenue by 65% in one year by doubling physician clinics and increasing sleep studies to 7 nights/week
Aug 20122013

Clinic Manager

Good Looking Optics
Promoted to Clinic Manager while maintaining Optometrist duties in a new role that was created based on past performance and ability to improve operations. Supervised activities of up to 3 clinics, 4 optometrists, and 9 associates. • Implemented Contact Lens Center across three clinics after piloting and demonstrating success , and increasing contact lens revenue to £33,360/month • Improved clinic capacity for patients from 8/day to approximately 16/day by piloting a time management system, demonstrating its value, and applying it across three clinics


Good Looking Optics
Provided optometric care utilizing relevant knowledge of disease diagnoses and therapeutics, ocular pharmaceuticals and system disease and treatments. • Increased clinical revenue by £11,120/month by spearheading and implementing a Contact Lens Center within the practice which increased contact lens examinations and contact lens sales. • Increased patient-to-customer conversation rate by proactively determining patient eyeglass needs and conducting an in person handover to the eyeglass sales associate

Social Media Programmer

Vision Care for Homeless People
Initialized and maintained social media for a prominent charity in the UK, including Facebook, Twitter and Instagram. • Persuaded Board of Trustee to invest in a broader social media platform by presenting potential impact • Increased number of volunteers by 50% by managing social media campaigns; led to the opening of 6 new clinics throughout the country thus providing more care to those who cannot afford it • Improved communication across volunteers and donors by distributing charity news through social media channels; ensured all stakeholders were aware of the Charity of 2013 Award by the Optometry Today Society



Master of Business Administration (MBA)

Hult International Business School


City University (GB)

Bachelor of Science (BSc)

University of Manitoba

High School diploma

St. John's Ravenscourt School


Social Media
Social Innovation
Operations Management
Social Entrepreneurship