Sarah Melissa Ganuelas

  • Tin

Customer Service Representative/ Secretary/Office staff

Work History

Work History
Jul 2013 - Oct 2014

Call Center Agent

CONVERGYS PHILIPPINES
Customer Care Chat Support-Call Center Agent Glorietta 5, Ayala Avenue, Makati City Job Description: v Receive 2 customers through online chat and 1 outbound call if necessary for call backs. v Assist customers with their concerns regarding their plans, phones and other services. v Make outbound calls for customers who cannot chat and/or set call backs. v
Oct 2013 - Mar 2014

Call Center Agent

TELEPERFORMANCE PHILS, INC
Assist customers online to experience how to things on their own to accomplish metrics as well of the company to better improve customer service..(Technical Care Chat Support-Call Center Agent) 2nd Flr. Mall of Asia, Pasay City Job Description: v Chatting with 2 customers at the same time. v Assist customers with their concerns regarding their plans, phones and other services v Make outbound calls for customers who cannot chat and/or set call backs. v Assist customers online on making things possible on their own. Walking them through the net for customer to have a WOW experience. SOCIALITES EXCELLENT DRIVING SCHOOL(Secretary) 2nd Flr. Gateway Bldg. Cartimar, Pasay City
Jul 2010 - Dec 2010

Sales Secretary

POWEREE COMMERCIAL CORPORATION
Sales Secretary) 2186 FB Harrison St., Pasay City Job Description: v Clerical jobs such as filing paper works which are quotations and company profile of customers. v Updating company profiles of customers soft copy(saved to computer) and hard copy(files) v Creating quotations for possible P.O. v Facsimile different kinds of documents & email documents to customers. v Making several letters for customers/clients requirements. v Telemarketing. Follow up calls for possible Purchase Orders. v Checking schedule of collections and separating those from the same places. v Checking Purchased products before delivery. v Making Acknowledge receipt(non-VAT) and Official receipt(with VAT)

Education

Education
2011 - 2012

Computer programming

DATAMEX COLLEGE INSTITUTE
2008 - 2009

DATAMEX COLLEGE INSTITUTE
2007

BS Major in Management Information Technology

UNIVERSITY OF RIZAL SYSTEM
2005 - 2006

BAGUIO CITY NATIONAL HIGH SCHOOL-MAIN