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Sarah Louise Steel

Interested Areas: Business Administration / Retail Management Trainee / Waitress


I am a hospitable, presentable and hard working team player who possesses a high standard of personal appearance and hygiene. Always focused on making sure that every guest is served to the highest possible standards by having an outgoing, polite and professional attitude towards all patrons. Constantly working hard to ensure that guest expectations are met and that their time being served is a memorable experience. I naturally enjoy talking to people and creating a unique relaxed style and atmosphere within the work place. 

Drivers License

Current NSW Provisional Drivers License - Class C

Activities Undertaken

Tae Kwan Do

  • Level achieved: Brown belt with a black stripe/tip.


  • I played club netball from the age of 6 and continued to play throughout until the age of 16 achieving great results.
  • I represented Coffs Harbour in the representative team for 4 years from the U12's to the U15's achieving great results and as a team gained the grand prize of Premier Champions for the NSW Netball Association.


Apr 2015Jun 2015

Retail Services, Certificate II - SIR20212

Sureway Employment & Training

Course module units:

Apply point-of-sale handling procedures.

Interact with customers.

Organise and maintain work areas.

Communicate in the workplace to support team and customer outcomes.

Operate retail technology.

Work effectively in a customer service environment.

Minimise loss.

Apply safe working practices.

Jul 2014Dec 2014

Business Administration, Certificate III - BSB30412-01V01

Goulburn Illawarra TAFE

Course module units:

BSBADM307B - Organise schedules.

BSBFLM303C - Contribute to effective workplace relationships.

BSBITU201A - Produce simple word processed documents.

BSBITU202A - Create and use spreadsheets.

BSBITU203A - Communicate electronically.

BSBITU302B - Create electronic presentations.

BSBITU303A - Design and produce text documents.

BSBITU304A - Produce spreadsheets.

BSBITU306A - Design and produce business documents.

BSBITU307A - Develop keyboard speed and accuracy.

BSBITU309A - Produce desktop published documents.

BSBWHS201A - Contribute to health and safety of sell and others.

BSBWRT301A - Write simple documents.

Jan 2014Jun 2014

Skill for Work and Vocational Pathways, Certificate II - FSK20113-01V01

Goulburn Illawarra TAFE

Course module units:

BSBITU101A - Operate a personal computer.

BSBITU102A - Develop keyboard skills.

BSBITU201A - Produce simple word processed documents.

FSKDIG03 - Use digital technology for routine workplace tasks.

FSKLRG09 - Use stratergies to respond to routine workplace problems.

FSKLRG11 - Use routine stratergies for work-related learning.

FSKNUM14 - Calculate with whole numbers and familiar fractions, decimals and percentages for work.

FSKNUM15 - Estimate, measure and calculate with routine metric measurements for work.

FSKOCM07 - Interact effectively with others at work.

FSKRDG10 - Read and respond to routine workplace information.

FSKWTG07 - Write routine formal workplace texts.

FSKWTG09 - Write routine workplace texts.

ICAICT103A - Use, communicate and search securely on the internet.

ICAICT105A - Operate spreadsheet application.

ICAICT106A - Operate presentation packages.

NSWTINT202B - Work with a mentor.

Jan 2014Jun 2014

Statement of Attainment in Foundation Skills Support - 564-13000V01

Goulburn Illawarra TAFE

FSKDIG01 - Use digital technology for basic workplace tasks.

Jul 2013Dec 2013

Year 10 Certificate

Goulburn Illawarra TAFE


  • Excellent communication, organisation, listening and understanding.
  • Customer focused, demonstrates professionalism, innovation and integrity.
  • Capable of working in a group or independently.
  • Implementing procedures, providing practical solutions, identifying and resolving problems fast.
  • Demonstrates a sound work history and ethic.
  • Plan and effectively time manage to achieve results.
Computer Skills
  • Excel
  • Word
  • Works
  • PowerPoint
  • Database
  • Publisher
  • Internet explorer 
  • Webmail
  • Outlook
Typing Speed
  • 51 wpm - 98.4% accuracy.

Work experience

Oct 2015Dec 2015


Kent Removals - Canberra

Duties and responsibilities:

  • Organising correct number/amount of company boxes, packing tape and paper/crush.
  • Pack each work vehicle with correct items for the day.
  • Carefully wrap and pack the customers household belongings.
  • Secure each filled packing box with tape and write correct details clearly on box.
  • Count and tally each box in the correct box group.
  • Uplifting packed boxes onto the company truck carefully.
  • Delivering and unloading customers belongings.
Jan 2015Apr 2015

Parcel Delivery Driver

Australia Post - Goulburn

Duties and responsibilities:

  • Organising parcels into delivery order.
  • Scan all parcels onto the scanner.
  • Pack each work van with the correct parcels for each delivery run.
  • Delivering parcels.
  • Using the scanner to scan each parcel whether it's a safe drop or needs a signature.
  • Writing collection cards for residents that were not home.
  • Deliver the un-delivered parcels to the local post office and have them removed from the scanner.
Jul 2014Jan 2015


Happy Meal Chinese Restaurant- Goulburn

Duties and responsibilities:

  • Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner.
  • Cleans and polishes plates, bowls, glass wear and cutlery.
  • Maintains cleanliness.
  • Change the supply of linen and other operating equipment.
  • Obtains requested items from the storeroom.
  • Keeps general appearance and maintenance of Restaurant working areas.
  • Follows correct sequence of service outlined in the Standard Operating Manual.
  • Sets up tables in accordance with Restaurant policy.
  • Cleans and removes dishes from the table after service is completed.
  • Transports soiled dishes from dining room to the kitchen placed neat and safely on the benches.
  • Cleans all spillages during mealtime and at closing.
  • Maintains excellent grooming standards at all times.
  • Folding napkins and placing in correct draw.
  • Cash handling/ eftpos transactions.
  • Customer Service.
  • Complaint handling.
  • Food handling/prep.
Jan 2010Sep 2011

Cafe Assistant

Holiday Lanes Bowling Alley - Coffs Harbour

Duties and responsibilities:

  • Cash handling.
  • Eftpos transactions.
  • Customer and table service.
  • Complaint handling.
  • Food handling/preparation.
  • Cleaning/washing dishes.
  • Coffee making.
  • Stocking shelves/fridges.
  • Managed parties/functions on the bowling lanes and in the cafe.

Now known as - Club300 Bowling & Bar.



  • Linda Hayman (Family Friend) - 0402 902 123
  • Kylie Graham (Netball Coach) - 0416 359 908


  • James McGinty (Holiday Lanes - Owner) - 02 6652 2688
  • Winnie (Happy Meal Chinese - Owner) 02 4823 5867
  • Peter (Australia Post - Boss) - 02 13 13 18
  • Dean (Kent Removals - Boss) 02 6171 0529