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Work experience

Jan 2012Dec 2012

Lead Account Manager

Chicago, IL Lead Account Manager Managed a diverse group of multinational accounts Created weekly remittance files for each account Worked directly with carriers to rectify any billing or payment issues Developed strong relationships with carrier account representatives Acted as the client's advocate for both internal and external customer service Developed and maintained custom allocation coding to support the client's unique accounts payable process Created in depth cube and Excel based custom reporting for each client Ensured the highest possible data quality and accuracy for each account Evaluated data for new and existing clients to provide solutions to specific business needs Supervised the workload of a tiered team of reports Communicated and facilitated the client's and team's needs with other internal departments Supported team members to resolve workflow difficulties

Job Coach

North Suburban Special Education Dist
Highland Park, IL Job Coach Responsible for the vocational training of 26 special needs students ages 15-22, with a personal case load of 8 students. Developed and maintained job training sites Developed training materials relevant to the job site Taught job skills to disabled students Created an individualized plan for each student Wrote quarterly evaluations for the caseload.

English Teacher

Bergamo, Italy English Teacher Taught English as a foreign language to Italian executives Designed individualized programs of study Created group classes that incorporated the daily tasks that the learner performed in English into the classroom Education University of Illinois at Chicago Chicago, IL Anthropology-Concentration in Cultural Anthropology Green Belt Certified APICS CPIM Certification in progress.