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AHMED MOHAMED HASSAN ARAFA

Acting Director of The Operating Department

      Personal Details        

  • Date of Birth: 02/02/1984.
  • Place of Birth: Assuit – Egypt.
  • Nationality: Egyptian.
  • Military Status: Exempt.
  • Marital Status: Single.

Objective

  • I hope to join a dynamic and self-esteem organization with potential for future growth, and contribution of new ideas.



Work History

Apr 2016present

Acting Director of The Operating Department

EGYPTIAN AIRPORTS COMPANY (EAC) { Assiut International Airport }
  • Assist in developing and implementing Airport operational policies and procedures to ensure the efficient operation and optimum safety and security of all facilities.
  • Develop and coordinate major programs and functions of the Operations department, such as airport communications, emergency coordination.
Dec 2014Mar 2016

Customer service

EGYPTIAN AIRPORTS COMPANY (EAC) { Assiut International Airport }
  • responsible for working on the phone and in person to provide information about travel plans for customers, This could involve giving the customer information about arrival and departure times, reserving tickets.
  • guiding passengers to the proper terminal, explaining airport regulations.
  • understanding of airport domestic and international policies and procedures.
Jun 2012 Dec 2014

TERMINAL AND LANDSIDE SUPERVISOR (TLS)

EGYPTIAN AIRPORTS COMPANY (EAC) { Assiut International Airport }
  • supervision to employees in landside operations, Supervise day-to-day operational activities.
May 2009Jun 2012

OPERATIONS CONTROL CENTER SPECIALIST (CCO)

EGYPTIAN AIRPORTS COMPANY (EAC) { Assiut International Airport }
  • Responsible of organising all Airport Operations Control Center.
  • Perform the allocation of the airport hard resources (stands, gates and check-in counters) of HIA through the Gate Management System in order to achieve smooth and safe airport operations.
  • Allocation of the parking stands of DIA through the Gate Management System in order to accommodate the traffic according to the safety restrictions.
Nov 2008May 2009

Information Technology (IT) Technician { Training }

Assiut Oil Refining Company.
  • End user hardware/software problem.
  • Hardware moves, adds, and changes
  • Execution of basic network support functions, which may include data backup and recovery, server resource monitoring and management, printer/plotter/scanner installation and maintenance.
  • monitoring computer performance.
  • install new programs.
  • train other employees and stay on top of program updates.
  • Network Security : Protect plant control assets from security breaches and tampering by hackers as well as accidental system compromise by vendors and employees
  • Video Monitoring : Process monitoring and security video cameras, networks and video storage solutions.
  • Safeguarding the data and network with firewalls, malware protection, network security, user authentication.
  • Backing up all files and applications so they’re always protected and ready to recover when disaster strikes.
May 2008Nov 2008

Customer service { Training }

Vodafone Egypt
  • Manage large amounts of incoming calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
NOV 2007May 2008

Information Technology (IT) Technical Support { Training }

Orascom Training & Technology (OTT) Egypt
  • installing and configuring computer hardware operating systems and applications.
  • monitoring and maintaining computer systems and networks.
  • troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • replacing parts as required.
  • supporting the roll-out of new applications.
  • Testing and fixing faulty equipment.

Education

*   GRADUATED FROM FACULTY OF LAW ,  ASSUIT UNIVERSITY  ( 2007 )

Skills

* KEY SKILLS AND COMPETENCIES
  • Communications: Good written and verbal presentation skills. Use proper grammar and have a good speaking voice.

 

  • Interpersonal Skills: Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.

 

  • Flexible: Willing to try new things and am interested in improving efficiency on assigned tasks.

 

  • Attention to Detail: Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.

 

  • Hard working: Throughout high school, worked long hours in strenuous activities while attending school full-time. Often managed as many as 65 hours a week in school and other structured activities while maintaining above-average grades.
* Language Skills
  • Arabic: Mother Tongue.
  • English: Upper intermediate (Good command of the English language).
* Computer Skills
  • Professional use of desktop applications, MS office suite, Apple  Macintosh and a quick learner with new programs.
  • Mail merging and data entry.
  • Excellent command of PC computing and networked environments.
  • Excellent in computer maintenance.
* COURSES & CERTIFICATES

*  ORIENTATION COURSE IN LUXOR INTERNATIONAL AIRPORT                                     (AUGUST 2009).                                     

*  AIRPORT OPERATION COURSE FROM EGYPTIAN AVIATION ACADEMY ( EAA )       APPROVED  FROM International Civil Aviation Organization ( ICAO )                      ( MARCH 2010 )

    IN EGYPTIAN AVIATION ACADEMY (EAA) & CAIRO INTERNATIONAL AIRPORT                                                                                                    

*  SAFETY MANAGEMENT SYSTEM (SMS) FROM EGYPTIAN AVIATION ACADEMY       (EAA)   APPROVED FROM International Civil Aviation Organization ( ICAO )           (NOV 2015)

 

Interests

During my spare time I enjoy relaxing and going out with family and friends. I also enjoy cooking and reading.