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Sara Magdalena Goldberger, CIPP/E, CIPM, MSc

Change Management and Communications Senior Manager

Work Experience

March 2019Present

Change Management & Strategic Communications Senior Manager

HCL Technologies

Creating and executing change management and deployment strategies for multiple IT initiatives on a global basis.

Contributing to the design and development of change management and communication deliverables, including case for change, stakeholder analysis, change impact assessment, communication strategy/plan, leadership action plan, training roadmap, etc.

Engaging key stakeholders to develop change management methods, tools, and templates for project teams, leveraging change management best practices and lessons learned

 Planning and conduct change management activities along with executing business strategies.

 Driving outcome based decisions that will allow initiatives to move faster to deliver company goals. 

Assessing change impact, complete change management assessment and create effective change management strategies.

Customizing and create efficient tools and outputs and deliverables to drive awareness, progress and success of initiative.

Creative problem solving with strategic thinking, detail orientation and objectivity to promote the best cross-functional outcome

Determining actionable opportunities and assign ownership.

Assessing and define recognition strategies and change adoption strategies.

Achievements:

  • All communications around the Umbrella programme - i.e. programme consisting of the two below projects
    • On-line global launch
    • Video - 11 languages
    • SharePoint site
    • Branding
  • All change communications around a new global service desk. Including:
    • branding
    • story telling
    • persona development
    • emails to all staff - 21 languages
    • video - 11 languages
    • training
    • management presentations
    • internal articles
    • SharePoint site
    • screen saver
  • Change Communications in relation to a global Windows10 migration
    • branding
    • emails - 30 languages
    • training
    • quick start guide
    • screen saver
December 2018March 2019

GDPR Business Analyst — Contract

University of Oxford

Setting in place a compliance programme of various business units and departments as outlined in the GDPR regulation.

  • GDPR Business analysis 
  • GDPR Process development
  • GDPR Communications 
  • Day — to Day advice on GDPR related matters
  • Risk management 
  • Rewrite cookie policy
  • Process re-engineering 
  • Stakeholder management 
  • Website development 
    • topology
    • content development
  • Contract review and update concerning data transfers — national and cross—border
  • Review of ROPA  — Records of Processing Activities for the University of Oxford donor relations
  • Responsible for delivery of Marketing Consent Management; Data Retention - Discovery; Cookies
  • Responsible for supporting the design / implementation of all amended business processes
  • Supports training and testing processes as required
  • Responsible for University and Collegiate wide quality control of all donor relations: forms, emails, web pages...
June 2018 August 2018

Global Change Communications Manager BI, SAP and GDPR — Contract

HEINEKEN International

Defined and communicated information management architectures, road-maps and patterns that support adherence and compliance to GDPR and BCR principles.

Based on system analysis, I communicated technical standards and guidelines of cross-functional solutions like ERP, MDM and BI applications. Managed a portfolio of projects and programs to develop new, implement, roll-out and adapt the cross-functional solutions in cooperation with the related functional area. Developed a sales and marketing portal. 

As Change Lead my primary responsibility is to see to that the organisation is prepared for and adopt new realities brought about by change; e.g. new technologies, business systems, processes and/or organisation structure, roles or culture. The Change Lead is part of the CoE Business Enablement. 

Achievements:

  • create change road-maps and data architectures
  • alleviate change push-back and maximise change buy-in
  • manage and mitigate the impact of change
  • minimise resistance and speed up adoption
  • ensure business readiness
  • streamlined and shortened sales process, from 3 days to 1 hour.
  • produced slim lined sales and marketing process
  • stakeholder management
  • project management
  • coordinating global teams consisting of in-house and external resources
  • budgeting
  • timing
  • train and educate managers
  • set in place a global marketing portal on SharePoint
  • GDPR project responsible
Mar 2018June 2018

Global Change and Business Readiness Communications Manager IT — Contract

Shell

Responsible for the global launch of employee portal based on SharePoint. Aims to simplify collaboration and productivity. Shell employees will receive superior work environment. Change from a 10 year IT environment to state-of-the-art technology. Global matrix organization. 

  • Global IT Change Communications  - launching a global SharePoint portal
  • Planning and resource managing end-to-end project
  • Managing migration and decommissioning the old CMS and moving into SharePoint
  • Change impact analysis
  • Setting up and managing risk registry
  • Solving identified risks either through personal intervention or via technical specialist intervention
  • Stakeholder management of global and diverse large group of stakeholders numbering 10.000 plus
    • coordinating global teams consisting of in-house and external resources
  • Creating communications and engagement packs using tools like
    • Yammer
    • WebCasts
    • Presentations
  • Setting in place the corporate topology
  • Leading on-boarding training
  • SharePoint migration management
  • Agency management 
  • Business Readiness 
    • Ensuring that IT is ready to deliver
    • Ensuring that all stakeholders are ready for the change
    • Ensuring project delivery
  • Strategy
  • Training
Jan 2016Present

Board Member and Marketing Director

Cyber Rescue Alliance

Cyber Rescue Alliance is a business assistance alliance. We help our Members reduce the harm caused from cyber-attacks. We help Members respond to the shock of a successful cyber attack, to:

  • Make decisions that reduce damages, rather than exacerbate them

  • Select pre-qualified providers, rather than scramble to find specialist responders

  • Leverage our pre-agreed contracts, rather than be distressed buyers

  • Continue with their core business, rather than be swamped by attack response

  • Business development

Achievements:

  • Established the Organisation as a Thought leader on Social Media
  • Creation and distribution of digital content
  • Public and Media Relations - the organisation is now considered a
    thought leader in its area

Jan 2017Apr 2017

Change Project Communications Manager — Contract

Novartis

Global change communications manager on a project to minimise the number of applications within Novartis. The project is also responsible for server virtualisation and minimising the number of server halls around the globe.

Achievements

  • Set in place processes for global change communications –
    identified who does what, when and how. What information is
    needed from the program managers for communications to work
    with? First time this global programme has a process
    which supports the programme and project managers in their
    work, it enhances the quality of communications that leave the
    programmes.
  • Developed change management processes
  • Identified and set in place sign-off process, timing and decision
    makers in the organisation. And when in a change process a
    communication could be beneficial.
  • Trained managers and users in this process and its tools
  • Developed a set of questions which helps the programme
    managers to identify which tool and channels to use for which
    message and how messages can be curated across channels and
    tools. e.g. what should the communications achieve?
    Streamlined the number of templates used in the programme from
    six to two.
  • Developed a number of template messages for the different
    channels; identifying the target number of words and style of
    writing for different channels. It supports the programme and
    project managers when developing their messages.
May 2015Sept 2016

Global Executive Communications Lead – Group Operations and Technology

Zurich Insurance Company

Responsible for integrated communications plan covering employee engagement and communications, outreach, media relations etc. Work areas are IT management, Data and Analytics, Executive CIO Communications.

  • Developing and coordinating integrated, forward-looking internal/external strategic communications plan, working closely with Marketing & Communications colleagues, agreeing on clear RACIs (roles & responsibilities) for all activities, focusing on business outcomes

  • Project manager for various change projects
  • Working directly with Chief Operations & Technology Officer and the GOT Leadership Team to support delivery of strategic priorities, prioritized business projects/initiatives

  • Relationship and stakeholder management and strategic business partnering to identify and prioritize communication needs and requirements within the functions; prioritize and meet  communication needs with limited, shared resources

  • Working with Employee Communications to ensure resource support, collaborating closely with and across Centers of Expertise and services experts

  • Lead 5 Communications Business Partners

  • Sit on the GOT Leadership Team, Corporate Board -2

Jan 2012May 2015

Senior Policy Advisor and Outreach Manager

European Parliament

Responsible for legislative and policy development within IT,  justice and home affairs and Cybersecurity.

  • Draft legislative amendments

  • Analyse legislative proposals

  • Secured speaking engagements for Member of Parliament

  • Secured a recurring column in the international press on "The Digital Citizen"

  • Curate column into events in Brussels and Sweden in co-operation with  world's largest PR agency, Edelman

  • Interact with policy media commentators and journalists

  • Lecturer for Erasmus University College on Corporate Communications and Public Affairs

Apr 2008Aug 2011

International Public Relations Manager

DEXIA
  • Support the VP of International Relations to formulate global integrated communications
  • Developed a  global ThinkThank on Smart Cities
  • Identify, select and manage strategic partners, agencies and external resources
  • Liaise with internal stakeholders to ensure execution and integration of programmes and strategies
Jan 2008Mar 2008

Senior Change Communications Manager Global IT infrastructure - Contract

Philips International
  • Support Head of Communications to Manage formulate global change communications
  • Select and manage agencies and resources of the communications team to ensure that the most appropriate and efficient are available to Philips IT
  • Liaise with other communications managers within Philips IT to ensure integrations of programmes and strategies
  • Co-ordinate planning and budget
  • Co-ordinate content creation for on-line information
Jul 2006Sep 2007

PR & Communications Manager

AeroSpace and Defence Industries Association
  • Develop integrated  PR and communication strategies and measures, campaigns and tactics to identified organisational objectives
  • Identify strategic partners
  • Identify, pitch and lead story development
  • Manage day-to-day relationships with industry, press and opinion leaders
  • Work with human resources executives to create and implement effective internal communications
  • Review agency performance and negotiate new contracts where necessary
  • Manage the organisation’s Intranet and public website

Languages

  1. Swedish – Native speaker

  2. English – Near native speaker

  3. French – Fluent

  4. German – Intermediate

  5. Norwegian – Basic

  6. Dutch – Read and understand

  7. Danish – Read and understand

Education

19901995

Bachelor of Arts

Lunds Universitet

Political Science, Communications, Public Affairs