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Aug 2000May 2004

Bachelor of Science

Missouri Western State University

Minor - Criminal Justice

Work experience

Sep 2008Present

Office Manager

Cameron Dental

* Maintain scheduling,  phones and delegating to maintain productivity in a busy office.

* Check insurance eligibility daily as well as collections per patient and handle all insurance claims.

* Keeping the books balanced and payroll calculated.

* Treatment planning for patients to help them use their insurance benefits wisely.

* Follow and uphold all office policies and role model for employees.

* Handle all advertising aspects for the practice.


Service Coordinator/Youth Specialist

Missouri Division of Youth Services

* Manage a caseload of 20+ youth at a given time, each for 4 months to over 1 year.* Complete detailed Individualized Treatment Plans, prepare detailed daily reports.* Conduct interviews with detictives, family, teachers, and the youth to determine best plan of action.* Design and implement new program standards to improve performance.* Teach process and conduct orientation with new youth and faculty.* React to change productively and effectively completing all essential tasks.

Apr 1997Sep 2004

2nd Assistant Manager

Hy-Vee Food and Drug

* Manage the front-end of a $500K to million dollar week store with 20-40 employees on shift.

* Handle any customer service issues that may arise.

* Delegate locations and tasks for employees.

* Account for all money entering and leaving 24 different registers on a shift.

* Answer phones and problem shoot in a hectic environment.

* Act as a leiason between the customers, employees and upper management.


Missouri Division of Youth Services – Service Coordinator/Youth Specialist1st Aide & CPR, 2004-2008Missouri Child Care Training - 2008


To obtain a position as a Fraud Investigator at HR Block Bank.


Denise Watson

Julie Breaux

Shawn Goins