Led strategic direction in design and implementation of employee training initiatives, partnering with key stakeholders and internal divisions (Operations, IT) to define desired results, assign resources, provide curriculum design, monitor expenses, manage relationships, and measure effectiveness of training initiatives. Navigated seven+ global acquisition/integration projects to achieve talent management outcomes and execute corporate culture and change management activities. Developed new hire orientations and sales training.
- Integrated and assimilated several multi-national companies within 45 days (50% faster than the standard) for expanded service offerings and operations to the United Kingdom, India, and Singapore.
- Addressed different cultural expectations relative to HR policies and worked with senior leaders to ensure business processes were consistent with international rules and regulations.
- Led three-person team to develop and implement user-friendly performance management program and system throughout the organization globally.
- Developed role-based learning management systems (LMS/LCMS-lite) for clients seeking low-cost, low-maintenance Web solution to manage training content/curriculum.