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Sara L. Simon

Operations Administrator - FedEx Ground

Summary

Professional, efficient Operations Administrator with proven sound business judgment in decision making. Three years experience in shipping and logistics with FedEx Ground. Known by peers and management to be an energetic team player with a natural ability to inspire others in obtaining operational goals.

SKILLS

  • Vision Applications
  • AWAD Planning
  • Ground Pick Up System
  • Genesis
  • SWAK/Smalls Processing
  • Blue Zone/COLO
  • BCSA Verification
  • Quality Driven Management
  • WebEx Meeting
  • MSDS Procedures
  • EASE System
  • Quality Assurance
  • Cypress Reports
  • SharePoint
  • Business Objects Reporting

Work History

Operations Administrator II

FedEx Ground- Watertown, SD
November 2013Present
  • Provides front line contact for internal and external customers. 
  • Assists P&D Manager with daily station plan, peak schedules and work areas to maximize station efficiency.  Station plans consistently meet plan accuracy goals. 
  • Analyze, interpret, and observe statistics and on road performance to assist in obtaining station metrics. Resulting in 90% of station metrics exceeding goals. 
  • Support Operations Manager during Outbound Sort, including smalls processing, SWAK, incompatibles, belt operation and safety.  Outbound sort currently holds the second best Trailer Load Scan level in District. 
  • Provides a line of communication to station leadership regarding employee and driver comments and concerns. Station has second lowest turnover rate in district. 
  • Motivates and inspires employees to fulfill the Purple Promise. 
  • Recognize and reward Package Handlers through the Safety S program. 

Owner/ business manager

cully's lawn care
october 2013present 
  • Organizes and oversees daily business functions including appointments, financial records, advertising, and customer service. 
  • Compiles service estimates and formal bids for prospective customers.
  • Arranges contract service time and provides property updates to distanced owners.  
  • Assists with lawn care services on site and ensures top level customer satisfaction .

Admissions Advisor

NAtional American University - Watertown, SD
march 2012June 2013
  • Contacted prospective students and guided them through the enrollment process. Instituted business outreach program to aid company employees in accessing Tuition Reimbursement benefits.
  • Mentored students through their first successful semester, averaging thirty students per semester. 
  • Supported students with customer service issues and referred escalated cases to Campus Director. 
  • Assisted with new hire training and provided on the job coaching to Associate Advisors. 
  • Served as an Academic Tutor in entry-level classes for students attending the Watertown Campus. Which aided with 90% of students achieving a "B" grade or higher. 

substitute teacher

watertown school district- Watertown, SD
october 2011march 2012
  • Engaged and guided students through curriculum during teacher absences. 
  • Managed a classroom of up to thirty students at a time, providing students with expectations of classroom behavior.   
  • Knowledgeable on Severe Weather and Fire Emergency procedures to ensure student safety. 

night auditor

royco hotels - Watertown, SD 
january 2011june 2011
  • Responsible for overnight Hotel Operations including hospitality and guest services. 
  • Provided guests with a safe and secure environment. 
  • Maintained  files , guest records and financial records in accordance with confidentiality policies.
  • Ensured property was kept in a clean and orderly manner. 

northeast region representative

minnesota state college student association (MSCSA)- ST. Paul, MN
May 2007june 2008

  • Lobbied with students to successfully pass a state tuition freeze in the Minnesota State Legislature.
  • Motivated Campus Senates to be a positive role model for their campus and in their community. 
  • Managed a six-campus student constituency.
  • Advocated for students at the state and federal level. 

Education

Bachelor of Arts

University of Minnesota -                     Morris, MN
20082009

History

associate of science

itasca community college -                   Grand Rapids, MN
20052008

Geographic Information Systems (GIS)

Associate of Arts

itasca community college-                               grand rapids, mn 
20052008

Liberal Arts/General Education

ADDITIONAL COURSEWORK AND CERTIFICATIONS

harold d. buckingham                               graduate school

  • Introduction to Leadership and Quality
  • Accounting and Finance for Managers

Fedex ground

  • Package Handler Sourcing and Selection
  • Hazmat Safety and Acceptance
  • International Processing
  • Workplace Safety
  • Quarterly Vehicle Inspection

National american university

  • Dale Carnegie Leadership Training
  • The Pacific Institute Professional Growth Training 

minnesota state college student association (Mscsa)

  • Managing Change and Transition
  • Meyers-Briggs
  • Managing Conflict
  • Team Building
  • Sexual Harassment
  • Dealing with Difficult People
  • Business Etiquette

leadership experience

minnesota state colleges and universities

20072008
  • Presidential Search Hiring Committee
  • Futures Task Force
  • Board of Trustees’ Awards for Excellence in Teaching Committee

Minnesota state student association

20072008
  • Governing Council Member
  • Fiscal Committee Member

itasca community college

20062008
  • Student Government President
  • Civil Liberties Conference Coordinator
  • Student Ambassador 
  • Student Life President 

volunteer positions

Day of Service

Martin Luther King Jr. Day
January2016
  • Station Event Organizer 

bramble park zoo

20142015
  • Zoo Boo Corporate Volunteer (FedEx)

Watertown PACH

PEople Against Child hunger
2015
  • Assembly Volunteer 

Watertown history Day

2015
  • Historical Reenactor

united way

20142015
  • Station Coordinator

awards and honors

Fedex Ground

  • Non-Exempt Employee of the Quarter

  • Purple Promise Award - Multiple Recipient

National American University

  • Maverick of the Month – Earned for highest "Regional Enrollment Rate".

  • “Bottom of the Board” (BOB) Given to those who exceed enrollment expectations.

minnesota state college student association

  • Governing Council Member of the Year 2008.