Download PDF

Summary

A confident and reliable professional with extensive housing and customer service experience. Possessing a considerable knowledge of tenancy issues and having excellent interpersonal and communication skills to advise tenants and resolve issues. A problem solver who enjoys a challenge and can work well under pressure whilst at the same time ensuring a resident-centred approach is adopted. Keen to find a challenging position where I will be able to increase my work experience, develop my abilities and learn new skills for the good and enhancement of the organisation.  

Work experience

2017-01Present

Income Specialist 

Catalyst Housing

Managing the rent and service charge accounts from beginning to end across a range of tenures

Providing comprehensive debt recovery service and advice to maximise rental and service charge income

Preparing legal paperwork and reports for County court hearings 

Representing Catalyst Housing at County Court hearing 

Working  closely with the neighbourhood management and Tenancy team with signs up, dealing with tenancy queries/compliants and ending tenancies

Providing day to day advice to internal and external stalk-holders about debt and debt collection

Planning course of action to recover outstanding debt

Creating and negotiating payoff deadlines or payment plans

Liaising with legal debt collectors, debt adviser and debtors concerning the recovery of debt

2015-082017-01

Support Worker

Creating social and leisure activities for customers

Providing support, advocacy and information to customers and their families 

Creating  and amending support plans with customers to reflect their needs

Providing practical and emotional support according to customers specific difficulties

Liaising and collaborating with other support workers, social workers and relevant members of the health care profession

Advising customers on welfare reform and benefits 

Working with clients to create budget plans

Supporting customers to create payment plans to reduce arrears and debts

 

2014-092015-08

TEFL  Language Teacher

Fedac Sant Narics, Girona, Spain

Supporting the teaching of English in overseas school

Researching and planning English lessons and activities to a range of classes and age groups

Managing behaviours, expectations and influencing change in students, colleagues and other stalk holders

Devising, writing and producing new learning materials, including audio and visual resources to teach, promote and support teaching

Marking, evaluating and providing feedback on student's oral and written work

Organising social and cultural events to engage with internal and external stalk holders and promote school's campaign

2013-112014-09

Rehab Officer 

Sturdee Community Hospital

Organising and supervising leisure and therapeutic  activities

Producing a person centred recovery plan for key patients

Conducting risk assessment

Supporting patients to  cope with symptoms in a productive way.

Encouraging patients to have a more proactive role in their recovery

Using interpersonal therapeutic skills to de-escalate risk and harmful behaviour

Leading meetings in residential or community centres about issues relevant to clients

Attending monthly Multi-disciplinary meeting  to discuss patients' recovery and action plan. 

Supporting patients in their transition to life in the community. 

Supporting clients get suitable housing

Counselling patients  through an alcohol or drug addiction 

Supporting clients to apply for disability grants and other financial benefits

2012-042013-12

 Support Worker 

Vista Charity for the Blind 

Supporting each individual according to their support plan

Creating  and updating care plans according to customers specific difficulties 

Offering a person centred service to each individual

Empowering and supporting each individual to make decisions

Supporting clients to budget and handle money

Accompanying customers in meetings with other agencies and healthcare professional

Training customers in life skills

2010-092012-04

Support Worker 

Rosywood

Creating opportunities for social and leisure activities

Providing  support, advocacy and information to the customers and their families.

Providing emotional and practical support to customers

Updating support plans and risk assessments

Supporting customers to identify and choose their support needs

Attending meetings and training courses with customers

Liaising with other support workers, social workers and relevant members of the health care profession

 

 

2011-082011-09

Humanitarian Worker

Kenya Red Cross

Planning, leading and implementing various projects designed to alleviate human suffering and empower communities such as distributing emergency food and water during the drought.

Coordinating and supporting the work of volunteers

Organising public events and attending crisis meetings to promote organisation work and supporting communities in crisis

Managing the implementation of emergency activities and monitoring their effectiveness

Coordinating efforts with humanitarian partners, government officials, and media

2009-012010-09

Coordinator

Select Care Agency

Responsible for the promotion, coordination and implementation of approved centre programs and activities 

Organising and planning  workshops and excursions

Observing participants daily health and behavioural changes

Maintaining participant records of needs and services.

Answering potential clients’ questions about services, policies and objectives

Education

20102016

Criminal Justice

University of Essexs
20052007

A2 Health and Social Care

City and Islington

Distinction 

REFERENCES

References are available upon request