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Personal Statement

I pride myself to be trustworthy, honest, loyal and kind.  My strength is to perform to the best of my ability and I always strive for 110% effort whenever I perform a task.  I have a passion for acquiring new skills and learning new systems; I am a fast learner.  I consider myself to have a good sense of humour and I work well in a team environment, as well as on my own.  I am a highly motivated and organised person, who is able to retain a calm demeanour under pressure.  I enthusiastically respond to new challenges and I use initiative when called upon.

Skills

Customer Service
  • I pride myself for having excellent customer service.  I have been serving customers for 5 years.  
  • At Countdown I would provide customer service by answering questions and helping customers whether it was in the store or online. 
  • When I worked at a cafe at SilverStar mountain resort, I would always give my best service to every customer that walked in. This is because I knew that it would make their experience up at the resort more enjoyable and it always made me happier knowing that my service had a positive impact on them.  
Team Work
  • I have experience working in a team through my time whether as a worker or as a student.
  • At Hillcrest Cafe and Bakery, in the morning it would get quite busy due to customers coming in for breakfast, therefore it required great communication with the team to make it through the rush.
  • At Girl Guides, to have a well run program requires for all the leaders to work well together. This meant keeping in contact with each other, building close relationship and understanding the other leaders behaviour. 

Communication
  • I have found that working in hospitality at Hillcrest Bakery and Silverstar that being able to communicate with you team is important. Especially during rush hour where I am flooded with customers. I have to communicate well with my team to make sure everything goes smoothly. 
  • I developed strong communication skills through my time at University , Girl Guides and Enactus.  Working in groups I have learnt that  communication is a key factor in a team's success by making sure messages are properly communicated among each person.

Problem Solving
  • At university I have taken papers which allows me to take a logical and analytical approach to solving problems given and dealing with issues given.  It allows me to approach a problem from a different angle. 
  • At countdown I would normally work late afternoon shift, this meant that my manager was not there to supervise me, so I had to be quick on my feet and think of solutions when problem arise, which was mostly from customers.

Work experience

2017Current

Online Assistant

Countdown Supermarket

Responsibilities

  • Do customer's grocery shopping when they order online
  • Provide customer service to customers online and in store
  • Helped with stocking items in store
  • Worked in a team to make sure orders were done in time
20172017

Event Planner Intern

Classic Events

Responsibilities

  • Assist in helping with the planning of events
  • Database entry
  • Design prospectus
  • Writing up documents
  • Answering questions from clients and suppliers
  • Worked in a team to make sure the events turned out smoothly

 

20172017

Server

Hillcrest Bakery and Cafe
  • Served food and beverage
  • Helped prep food in the morning
  • Clean up at the end of the day
  • Gained good communication and customer service skill
20162017

Server

SilverStar Mountain Resort

Responsibilities

  • Serve food and beverage to customers
  • Made sure the cafe was fully stock
  • Cleaned up the cafe at the end of the work hours
  • Prepare the cafe in the morning for the rest of the day
  • Cashed out the till at the end of work hours
20152016

Online Assistant

Countdown Supermarket

Responsibilities

  • Do customer's grocery shopping when they order online
  • Provide customer service to customers online and in store
  • Helped with stocking items in store
  • Worked in a team to make sure orders were done in time
20152016

Leader

Girl Guiding NZ

Responsibilities

  • Prepare and run programmes
  • Teach girls life skills and build confidence and self-reliance
  • Attend district meetings
  • Attend module and skill training
  • Work along with other leaders
  • Be a role model
20142015

Server

Hillcrest Bakery and Cafe

Responsibilities

  • Served food and beverage
  • Helped prep food in the morning
  • Clean up at the end of the day
  • Gained good communication and customer service skill
20132015

Babysitting

Grimmer 's Household

Responsibilities

  • Organize and take part in leisure activities such as games, crafts, comics, outings and exercise
  • Discipline children in keeping with the methods requested by the parents
  • Maintain a clean and healthy environment inside the home
  • Keep an eye on children’s activities during meals and rest periods
  • Take care of the emotional comfort of children
  • Carry out light housekeeping duties
20132014

Team Member

Enactus

Responsibilities

  • Attending meetings to meet sponsors, business partners and advisors
  • Writing up a business proposal
  • Research
  • Managing financial records
  • Recording meetings
  • Planning for future task
  • Networking with future sponsors
20112012

Worker in Packing Shed

Greenfern Les Asperges LTD

Responsibilities

  • Sort out asparagus into sizes and standard qualities
  • Binding and packing asparagus for shipping
  • Cleaning and packing up equipment at the end of work hours

Education

20132018

Business Management Degree in Honours

Waikato University

I  graduated Waikato University in business management with honours, where I majored in marketing.

20082012

NCEA Level 1,2,3

Hamilton Girls' High

This was where I went to High School, where I managed to pass my NCEA.

Interests and Hobbies

During my quiet times I love to bake, read and trying new cuisine. I enjoy spending time with my family and friends and usually enjoy going on hikes with them on a nice day. My dream is to travel all over the world, I have a sense of adventure and always want to try new things. My life goal is to find myself and grow to be a better person.

"Not all those who wonder are lost" -JRR Tolkien

Referees

Lauren Plank
Leader, Girl Guides
Mobile: 0222906647
Email: [email protected]

Cheyrl Haywood
Online Manager, Countdown
Phone: 07 853 0005

Mark Lehmann
Food and Beverage Manager, SilverStar
Email:[email protected]

Michele Connell
Owner and Manager, Classic Events
Email:[email protected]