Summary

Dedicated, supportive Learning & Development Professional with experience developing and administering programs for several industries across all organizational levels. Adapts easily to changing variables and quickly identifies the different dynamics and needs within an organization to develop relevant, effective, and successful training programs. Leverages strong communication skills to gain consensus and buy-in to innovative projects and enhancements. Well poised for the global marketplace; understanding and sensitive towards different cultures. Committed to staying on the forefront of L & D program development by pursuing additional knowledge and education to create cutting edge programs that align with business objectives. NLP Practitioner and Trainer.Additional capabilities in

  • Need & Gap Analyses
  • Dynamic Adult Learning
  • Learning Strategy
  • Coaching & Mentoring 
  • Talent Development
  • Budget Management

Work History

Work History
Nov 2011 - Present

Head of Learning & Development

MAF Carrefour
  • Oversee the Learning & Development activities for all branches of the company in 12 countries around the world ensuring training modules and materials align with company culture and values; visit, assess, audit and guide all L & D activity at each location.
  • Designed and implemented successful year long program to further integrate company culture among all staff and management levels.
  • Conduct comprehensive training needs analysis for entire company, update existing training, and add new training modules.
  • Evaluate third party training suppliers and identify new partners that meet company standards.
  • Customize advanced leadership training options with third party suppliers to ensure cultural relevancy, sensitivity, and overall effectiveness.
  • Develop internal modules on soft and hard skills for trainers and managers to use when training their teams.
  • Standardize the training needs assessment methodology; update and develop internal staff training modules for international implementation as company standard.
  • Initiate the development of an internal Learning Management System, MAF Carrefour’s first online learning center; collaborate with e-learning designers on project scope, functionality, and outcomes.
  • Create corporate Learning & Development policy as part of overall update of all HR processes.
  • Schedule all training companywide; oversee and ensure payment of all third party contractors.
  • Develop succession planning for all management positions and design personal development plans (PDP) for managers.
  • Manage staff appraisals and reviews and ensure that all staff have access to opportunities to further their professional development.
Sep 2010 - Nov 2011

Senior Relationship Officer

Union National Bank
  • Built new and existing relationships and grew client base for the Small to Medium Enterprise (SME) department.
  • Implemented SME product marketing plan to increase business and enhance profitability; met and/or exceeded all targets.
  • Wrote proposals for clients based upon detailed financial analysis.
  • Responded to regular client calls regarding credit issues and requests related to borrowing relationships; queried other specialists and facilitated quick solutions to client issues.
Sep 2008 - Sep 2010

Founder/Professional Development Trainer

Alhemeiri Learning & Development
  • Hired as freelance trainer for both public and private firms developing customized programs based upon client needs, budgets, and time constraints.
  • Amassed in depth knowledge of work procedures and industry dynamics in order to develop tailor made programs that aligned with organizational objectives.
  • Developed and led training sessions covering: management skills, sales and persuasion for corporates, accelerated learning and creativity for teachers, and self-confidence skills.
  • Evaluated trainees retention and progress by administering assessments; analyzed results to determine factors related to poor learning and developed methods to circumvent similar results in the future.
  • Contracted by the Arab Administrative Development Organization (ARADO) to work with government managers from all over the Arab world; reviewed performance appraisal results, suggested specific training, and led training sessions on the development of soft skills.
  • Recruited to provided training to the Growth and Charity Education Festival for teachers and train-the-teacher programs at various schools across Sharjah; designed accelerated and adult learning programs to fit the needs of each organization.
Jun 2006 - Sep 2008

Commercial Manager

Emirates Airlines
  • Hired as freelance trainer for both public and private firms developing customized programs based upon client needs, budgets, and time constraints.
  • Amassed in depth knowledge of work procedures and industry dynamics in order to develop tailor made programs that aligned with organizational objectives.
  • Developed and led training sessions covering: management skills, sales and persuasion for corporates, accelerated learning and creativity for teachers, and self-confidence skills.
  • Evaluated trainees retention and progress by administering assessments; analyzed results to determine factors related to poor learning and developed methods to circumvent similar results in the future.
  • Contracted by the Arab Administrative Development Organization (ARADO) to work with government managers from all over the Arab world; reviewed performance appraisal results, suggested specific training, and led training sessions on the development of soft skills.
  • Recruited to provided training to the Growth and Charity Education Festival for teachers and train-the-teacher programs at various schools across Sharjah; designed accelerated and adult learning programs to fit the needs of each organization.
Jun 2004 - Jun 2006

Trainer and Training Organizer

Al-Khalifa Training Center

The company is among the region's premier training center's devoted to providing high quality self-development seminars to the public and to organizations. It is situated in Dubai and runs programs across the UAE.

Achievements:

  • Successfully delivered different courses to teachers, students and the public and worked with a number of training institutes in Generative Learning, The Joy of Learning, NLP and The Natural Laws of Success and Achievement.
  • Assisted in training trainers in an international train the trainer's seminar alongside the Head of International NLP Training Association.
  • Participated in international seminars like the Trainer's Training Courses and Life Coaching Training.

Key Responsibilities:

  • Ascertained candidate training needs post discussions with them and organizations that nominate them in case of corporate trainings, coordinated and administered training activities as per formulated plans.
  • Oversaw several broad spectrum trainings comprising external, in-house and OJT modules, liaised with respective intermediaries for resources and tracked program efficiency after delivery.
  • Planned and delivered training courses in person as required and coordinated other externally and internal training programs as requested.
  • Augmented logistical operations for training, scheduled and coordinated training venues, transport and accommodation, arranged for instructors and training room equipment.
  • Developed and planned annual training calendars, monitored activities, costs, performance and other issues of strategic and operational relevance as required.
  • Investigated issues raised in classes during training and resolved all queries and grievances regarding content, structure, quality and duration of the program among others.
  • Maintained exemplary relationships with trainers and training coordinators in public and private sector to facilitate twinning programs in addition to keeping customary records.
Sep 1996 - Aug 2004

Public Relations Manager

Crescent Fiberglass Factory

The organization is specialized in the manufacture of water tankers and car park shades, it also works on small to medium sized boat hull construction and maintenance as part of a family owned business.

Responsibilities:

  • Assisted in the development and physical expansion of the factory, oversaw all elements of the projects undertaken right from project planning to initiation, execution, tracking, monitoring and final closure.
  • Ascertained project requirements, assimilated all required resources, planned budgetary and manpower resources, as well as formulated extensive mobilization plans.
  • Managed all areas of human resource planning, established associated responsibilities and reporting relationships
  • Focused on the marketing and sales of products, maximized sales opportunities across existing client portfolio, developed strategic partnerships and formulated strategic account plans.
  • Implemented, monitored and reported on performance achieved against targets envisaged in the sales plan and devised strategies to maximize performance.
  • Revamped the customer service strategy, serviced all corporate accounts associated with the factory, responded to inquiries, queries and supply requests
  • Resolved all crisis situations tactfully keeping customer satisfaction as the prime objective.

Education

Education

Skills

Skills

Relationship Managment

MS Office Suite & Internet

Leadership & Team Building, Group Dynamics

Communication & Interpersonal Networking

Banking, Financial Analysis

NLP, Accelerated Learning

Training & Development, Course Formulation and Teaching

Certifications

Certifications

Certified Hypnosis Practitioner

The American Board of Hypnotherapy (ABH)

Certified Practitioner in Neuro Conditioning Dynamics

The Canadian Center of Human Development

Certified Practitioner in The Power of Human Energy

The Canadian Center of Power Human Energy (CTCPHE)

Certified Practitioner in Time Line Therapy

The American Board Neuro-Linguistic Programming (ABNLP)

Certified Master Practitioner in Neuro Linguistic Programming

The Canadian training center of Neuro-Linguistic Programming (CTCNLP)

Certified Neuro Linguistic Programming Trainer

The International NLP trainers Association (INLPTA)