- Reduction in OE/OM errors for all regions across the globe for Dell.
- 80% Reduction seen post implementation of project recommendation.
- OP Checklist implemented to handle repeated defaulters.
O2C lead for India Receivables process:
- Lead the transition of tools from GETPAID to I-Collections.
- Implementation of email strategy and hygiene around coding.
- simplified reporting for India AR
- Introduction of Dunning letters to improve efficiency.
Auto Dialer Project:
- Introduced dialer on $10M of India AR (2% of total AR).
- Saved 3 head count by improving PD collection by 80%.
- Implementation of Workflow for i-Collection tool.
- Introduced SOH Policy for India.
- Reduction of SOH>60 days from $4M to $700K.
- workflow designed to clear SOH within 30 days else move to cancellation.
- Designed BDP tool to automate the BDP process.
- Bronze award for Q4FY14 for implementing SOH policy across all regions in India.
- Qtr-on-Qtr improvement in PD, 90+ and 180+ numbers in last 4 Qtrs (Q3FY14 –Q2FY15).
- 110% attainment % on OTC (On Time Collections %). Best ever performance by India Collections, Q1FY15.