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Sanket Ghavate

Senior Data Analyst at Avaya


A Senior Data Analyst with over 8 years of experience around Data analysis and managing
Global on-boarding process for Avaya Business partners and Direct customers along with outstanding customer/end user satisfaction.

Extremely passionate, customer focused and goals oriented
Consistent, proven track record as a high achiever
Excellent organizational skills; stress and pressure tolera
Multicultural diversity, quick learner

Work experience

Oct 2014Present

Senior Data Analyst

- Identify opportunities to enhance current processes to reduce risk through the promotion of technological resources - Analyze KPI data to provide understanding of the underlying performance reasons - Document Writing/FAQ for Global on-boarding process. - Technical/Chat support for Global on-boarding and registration process. - Dashboard creation to depict process health / Key improvement areas. - Manage incident backlog (Pareto analysis) - Access management - Testing Alarming/Connectivity for Avaya devices through siebel ticketing tool - Requirement Gathering activity for tool enhancement - UAT testing for Global on-boarding tool - Planing and conducting training for new joiner.
Sep 2010Sep 2012

Data Analyst

eClerx Pvt. Ltd.

 - Identify process improvements to streamline data collection and report generation
- Provide data driven analysis of business processes to improve customer focus, efficiency, accuracy, and effectiveness of these processes.
- Create weekly, monthly, and quarterly reports (Resource utilization, Turnaround time calculation, etc..)

- Research and analyze actionable data to the General Manager to enable proactive business decisions and/or react quickly to the changing business environment

APR 2008sep 2010

Data Analyst

Infosys BPO

- Analysis, research and query large data sets using various tools

- Handling Production Issues and Releases
- Maintaining Data-Backup and Recovery
- Presenting writing conclusions and results gained from researching the data

- Preparing Excel spreadsheets and PowerPoint presentation to explain the results