DESERT HILLS DENTAL CARE
4M+ group dental practice. Business Manager, Manage daily operations and $2.2M operating budget; direct capital expenditures; formulate and implement policies/procedures and internal/external marketing programs; and supervise a cross-functional, 30-member employee team. Charged to reduce overhead, achieve projected NOI, enhance community relations, and increase the value and profitability of the practice by growing patient base and controlling costs. Key Results: Increased production and revenue over 50% to benchmark record-setting year-end of $4.3M with a 98% success rate in collections. Launched highly effective marketing/referral-generation programs to drive 25% growth in new patients(averaging 115 new patients monthly). Led staff development, performance management, team mission instilment, goal-setting, and continuous improvement initiatives that catapulted employee engagement, accountability, and productivity while simultaneously lowering overhead by 10%. Initiated budget and capital expenditure forecasting to improve future planning and fiscal visibility. Implemented technology-based tools(e.g., patient confirmation system, online customer survey) that were instrumental to driving historic improvement in customer satisfaction(current approval rating of 98% +) as well as over $200K in additional annual revenues.