Work experience

Work experience
2004 - 2014

Public Relations Assistant


Primary executive level administrative and communications support to Assistant Vice-President; Director; Executive Advisor; seven Managers; & two unionized staff members to sustain the activities of public, government, community & media relations teams.

  • Managing & reporting on five department operating budgets totalling more than $2 M: preparing quarterly budget projections; reconciling monthly account expenditures; processing accounts payable/receivable; invoicing; completing expense claims & purchase requisitions according to established public sector protocols
  • Planning and coordinating a variety of events and activities such as meetings, workshops, and travel: logistics for large and small events and travel: coordinating calendars; making flight, car & room bookings; arrangements for room & audio visual set-up; catering; preparing guest lists and handling rsvp’s; minute-taking; facilitating & chairing meetings
  • Overseeing departmental HR functions: coordinating job postings; scheduling job interviews; arranging interview facilities; preparing interview materials; on-boarding new hires to all systems; developing entry plans; booking entry meetings with appropriate stakeholders; conducting general office orientations for new staff; preparing and applying payroll submissions; tracking vacation schedules
  • Monitoring daily media mentions and archiving clippings for the media relations team: collaborating with media relations team to collate and assemble media highlights for Board of Governors presentations five times annually; uploading each news release to media relations website; updating online Experts Guide
  • Primary responsibility for managing the University’s online events calendar
  • Acting independently to field frontline inquiries in person, by telephone, and via email
  • Conducting regular internet research for inquiries, report preparation, and projects
2006 - 2014

Director, Advertising and Promotions


Primary accountability for strategic advertising and promotional development for award-winning not-for-profit artisan collective.

  • Designing and implementing branded communications and promotional materials; pitching media to obtain editorial coverage for the collective; creating and managing marketing content/graphics for social media sites including:  Facebook:  and Flickr:
  • Compiling and submitting award nomination packages to Tourism Hamilton and the Hamilton Chamber of Commerce to raise public profile and gain credibility; spearheading annual nomination and voting campaigns for the Hamilton Spectator Reader's Choice Awards in support of the collective
  • Secondary accountability for training/ongoing coaching on shop operations for new artisan members
  • General shop work: providing customer service in person, via email and through social media inquiries; processing cash, credit and debit sales through a computerized point of sale system; maintaining optimum levels for my own jewelry inventory to maximize sales; liaising with prospective new members in person and through email inquiries; jurying work of prospective new members for possible acceptance into the collective
1994 - Present

Chief Operating Officer/Designer


Conceptualizing and founding a retail artisan gift store in Sarnia, ON.

  • Designing and fabricating costume jewelry and other gift items for sale
  • Restructuring operations to close retail outlet and establish new marketing streams for increased revenue, including through establishment of an online shop through Etsy  and membership in Textures Craftworks artisan collective in Hamilton, ON.
1997 - 2003

Market Research Consultant


Independent consulting & interviewing for consumer, corporate & medical research studies on behalf of:

-Vista Market Research Associates, Hamilton

-Chrysalis Market Research, Ancaster

-Laser Marketing Research, Hamilton

-RIS Christie Market Research, Hamilton

-Hendershot Research, Hamilton

-Research House, Toronto

-Canada Market Research, Toronto

  • Recruiting and hosting for consumer focus groups
  • Conducting qualitative /quantitative research studies; transcribing recorded interviews with medical personnel; data coding for analysis; preparing reports and PowerPoint presentations



2006 - 2013


•Completed MOSAIC (PeopleSoft) training in Journal Entry & Review of Financial Information

•Completed course in Navigating Change for Success (Honours)                                                                                         

•Completed course in Maximizing Personal Productivity

•Completed course in Macromedia Dreamweaver

•Completed course in Hyper Text Markup Language (HTML)

1997 - 2006


•Completed course in Marketing

•Completed course in Intermediate Silversmithing

•Completed course in Basic Silversmithing

•Completed course in Alternative Dispute Resolution (Honours)

1993 - 1994


•Diploma, Hospitality Management (Honours)

1993 - 1994


•Certificate, Hotel & Restaurant Management (Honours)

•Certificate, Office Procedures (Honours)

•Certificate, Food and Beverage Management (Honours)

•Certificate, Food and Beverage Controls (Honours)



Managing Inquiries at First Point of Contact

Staff Training & Supervision

Agendas, Transcription & Meeting Minutes

Meeting Logistics & Facility Bookings

Event Planning

Budget Management & Reporting

Travel Planning & Itineraries

Custom Document & Template Design

Records Management

Written Communications


Executive Calendar

Computer Proficiencies

•Advanced MS Office Suite Skills (including Word; Excel; PowerPoint; Outlook)

•Adobe Creative Suite (including Acrobat Pro; Photoshop; Illustrator)

•Mosaic/PeopleSoft (Enterprise resource planning [ERP] software)

•Oracle (Enterprise resource planning [ERP] software)

•OSCARplus (McMaster University's Online Career Portal)

•MacTRAC/MacVIP (McMaster University's Online Hiring and Payroll Portals)

•ADVANCE (McMaster University's alumni database software)

•Media Tracker (media contact tracking software)

•Website Content Management (CMS; Contribute; WordPress)

•HTML Coding (Hyper Text Markup Language)

•Social Media (Internet-based applications for the creation and exchange of user-generated content)

•Web Research