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Work experience

Jan 2013Present

Director Client Relations

Dental Partners LLC
  • Ensures the smooth operation of effective dental teams across seven offices in KY, TN and FL.
  • Provides leadership to dental assistants and dental hygienists in every aspect of patient care.
  • Implements training initiatives focused on patient care/best practices to exceed company objectives. 
  • Diagnoses dental conditions and plans oral health care in consultation with patients.
  • Ensures treatment plans are reviewed and informed consent is granted for treatments rendered.
  • Educates patients and parents about improving oral health care.
Jan 2011Jan 2013

Medical Operations Manager

Julie Gelman, MD, LLC.
  • Assisted Dr. Gelman in overseeing the day to day operations.
  • Reviewed daily reports to ensure accuracy and closely monitor against revenue targets.
  • Subject matter expert for all operational matters including treatment prices, promotions and inventory.
  • Developed and updated operational training materials including Dentrix.
  • Ensured practice was compliant with federal and state health regulations and policies.
  • Created new, exciting and effective promotion packages and ideas.
Jan 2008Jan 2011

Dental Operations Manager

  • Responsible for the operations, growth, administration and delivery of dental services.      
  • Hired, developed and motivated qualified dental teams to provide the best patient care.
  • Implemented and evaluated lessons learned/best practices and aligned with strategic plans.
  • Coordinated sales, marketing activities and product development with dental teams.
  • Analyzed the dental needs of patients to identify trends and assess needs.
  • Initiated in-service training for dental providers and dental ancillary staff.
Jan 2002Jan 2008

Assistant District Manager

  • Educated and trained staff on new system software, patient scheduling, and patient flow.
  • Scheduled major patient cases (i.e. Bone Graft, Implant Surgeries), lab work and Cat Scans.
  • Created and delivered financial presentations to patients regarding insurance verification.
  • Discussed treatment with patients, resolved all patient questions and concerns.
  • Enhanced relationships and profits w/ referring offices through ed. programs and outreach efforts.
  • Reconciled daily office activities, bank deposits, multi-line phone system operation, and  statements.



Jan 2014Present

Medical Billing/Coding

Expert Rating Certified Professionals
Mar 2014Mar 2016

CPR and First Aid

American Red Cross

Area of Expertise

Leadership Strategies

Patient Communications

Front Office Training

Insurance Management

Company Credentialing

General Business Operations

Personal Skills

Caring attitude 

Flexible attitude 



Attention to detail 



Michelle Higgins

June Gonzales

Janice Saunders