Sandra R. Washington

• Manage Medical Center data base for patient care quality of care and medical services
• Perform administrative duties such as preparing reports, correspondence, organizing records, purchase preparation, and conduct special assignments to gain detail understanding of government regulations.
• Perform safety evaluations in the Vet Center as required by VA standards.
• Prepare, update and analyze certification affidavits and scheduling projects regarding with Vet Center vendors.Collect, analyze, and prepare financial data for annual Vet Center budget up to $400K
• Conduct market research to ensure Vet Center budget is in accord with VA fiscal policy
• Maintain financial accounting for the Vet Center and monitor the use of funds.
• Utilize budget cost, salary cost and GSA leasing data to compute Cost Per Veteran Visit
• Implemented and monitored contact tracking procedures insuring prompt delivery to Specialists.
• Implement and monitor client intake for tracking of daily operations.
• Manage office expenses of $50, 000+ annually utilizing quantitative and analytical skills
• Lead and participate in projects implementing new technology and services.
• Perform target inquires to determine eligibility, interview clients to obtain information required and reviews client records for accuracy and completeness

Jonathan Hope, MSW-Supervisor

Social Worker/Coordinator Care

February 2015-Present

• Conducted patient interviewing sessions for safe and responsible discharge arrangements
• Performed counseling sessions with the patient to inform the individual of the physician’s recommendation and discharge orders
• Arranged transportation pick up and transport to residence for patients, incompliance with agency policy
• Researched community resources for patients suffering with severe medical conditions and palliative diagnosis and hospice after-care services in the community
• Provided after care arrangements in the Metro Atlanta area using GCAL hotline and additional established agency resources
• Conducted bedside patient and family interviews regarding patient aftercare services
• Conducted bedside patient assessment of high-risk mothers in prenatal unit

• Experienced in working with patients diagnosed with comorbidity with schizophrenia, bipolar manic depression and substance abuse issues
• Conducted patient interviewing sessions for safe and responsible discharge arrangements
• Performed counseling sessions with the patient to inform the individual of the physician’s recommendation and discharge orders
• Arranged transportation pick up and transport to residence for patients, incompliance with agency policy
• Researched community resources for patients suffering with severe mental health issues, behavioral health issues and substance abuse issues
• Scheduled appointments for patients for after-care services in the community using GCAL hotline and additional established agency resources
• Scribed Social Work discharge summaries for patients chart and discharge orders
• Interviewed patient family and significant others while maintaining confidentially and adhering to HIPPA rules and guidelines
• Performed Initial Psychosocial Assessment and 72 hours Integrated Psychosocial Assessment of patients
• Demonstrated data integrity by inputting accurate and precise patient information into patients chart

• Conducted initial client bio-psychosocial assessment within 30 days of admission

• Prepared appropriate documentation for client intake for client intake interview for in-care services at young (male) adult group home
• Developed treatment and psychosocial goals for initial plan of care and updated the plan of care as outlined by the center’s executive body
• Conducted confidential counseling sessions with new and current at risk young adult clients
• Provided treatment options, modalities, support, information and assistance in treatment planning
• Provided assistance to clients regarding adjusting to altered lifestyle of in-care group and provide resource information 
• Coordinated and participated in client conference with multidisciplinary

• Developed an excellent reputation through excellent service and guaranteed customer satisfaction.
• Provided telephone support, investigated and resolved billing problems.
• Booked official records of constituents affidavits in government database.
• Demonstrated ability to maintain professionalism and work efficiently during problematic customer interaction. Conducted constituent interviews to elicit necessary information to assist in certification.
• Orchestrated special events and special projects; managed customer relations and provided excellent service to all customers.
• Managed and administered daily operations as Senior Secretary in the Office of Contract Compliance.
• Provided accurate and timely advice on procedures, reports, and requirements regarding office policies, directives and instructions.
• Promptly prepared and tracked routing sheets to submit for review and approval. Maintained logs during for review for all manuscripts and contracts originating in the executive offices. 
• Facilitated the performance of the director’s duties by relaying information and request to officials within and