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Work History

2012-11Current

Sales Representative

TELUS Retail

Maintaining & organizing store operations

Managing weekly store & employee schedules

Participation in training new employees

Creating a personalized sales experience for each customer

Displaying empathy and understanding in every customer interaction

Exceptional communication skills

Accomplishing tasks by leveraging my teams strengths

Proactively adapting to meet the changing needs of our business & our customers

2009-032012-08

Sales Representative

United Sales & Service

Performing cellular activations & renewals

Providing clients with post-sales & service support

Mediating between the client & client care.

Answering phones & programming call tree

Performing basic computer repair - software & hardware upgrades, virus removal

Managing inventory and placing stock & custom orders

Managing deadlines for material orders & scheduling installation crews for Xplornet & Shaw Direct Satellite services

2008-052010-08

Customer Service Representative

CIBC

To process customer banking transactions

Address customer concerns & complaints Introduce customers to new products to save time & money.

Following standard procedures for privacy & confidentiality

Helping customers understand changing technology & systems

Answering phones and making appointments.

2000-102008-03

Flooring Sales Representative/Window Coverings Manager

Sears Floor & Window Coverings

Managing deadlines for construction projects incl. material orders, scheduling installation crews and final inspections 

Managing installers job board

Customer service follow up

Bookkeeping, accounts receivable, accounts payable, payroll

Helping customers with home decorating choices

Help customers to load up flooring they ordered

Taking inventory of stock on a bi-monthly basis

Education

1996

High School Diploma

Osoyoos Secondary School
1999-031999-06

Intermediate Accounting Certification

Okanagan College