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Work experience

Nov 2010Dec 2014

Team leader

Capgemini Consulting
• Responsible for monitoring the production in the Country- Client Endesa (CODENSA) • Managing the Functional Support Team as well as monitoring its activity: DFU, Necessary Support, Testing and help the SMs in undertaking the requirements etc. • Head of Service Level Country wide – Client Endesa (CODENSA) • Intermediary for the client in the Country. • Managing customer expectations and customer satisfaction being responsible for escalating any issues to the responsible towers and the service directors. • Escalation of issues to the Service Area • Responsible for reporting to the Service area for both Capgemini and the Client on time and with high quality.
Nov 2008Nov 2009

s1 colombia

s1 colombia
• Client´s Intermediary • Project Leader through all its phases. • Responsible for the service levels of the allocated projects.
Jan 2008Nov 2009

Emzac

Emzac S.A.S
• Apply knowledge based on PMP (Project Manager Professional) • Manage project quality • Plan project communication • Manage project integration • Monitor and control project scope

Education

20132013

Escuela Colombiana de Ingeniería 'Julio Garavito'
20002005

Telecommunications system engineering

Universidad de Manizales

Skills

Project Management

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Consulting
IT Audit
Account Management
Team Leadership

Portfolio