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Hands-on Project Manager with comprehensive experience in the following areas:

• Project Flow • Scheduling • Client Service and Retention • Vendor Negotiations and Relations

Excellent resource management and project planning skills that produce on-time deliverables. Ability to

work on simultaneous projects while maintaining budgets and timelines. Thrives on tough assignments,

controlling project scope and process. Effective communication and interpersonal skills dealing with all

levels of personnel, vendors and sales teams. Analyzes issues objectively and determines outcomes based

on facts.

Work experience

Jun 2008Sep 2011

Electrical Lead


• Project Managed the installation and maintenance of the electrical systems for a mission critical data


• Developed timelines for infrastructure installations, maintenance and repairs to conform to Savvis and

SAS70 standards

• Managed contractors and consultants for all system expansions, corrections and upgrades

• Determined power needs for client environments and coordinated resources for installations

• Wrote annual budget with Facilities Manager


• Planned, budgeted and installed new power management modules that increased data center electrical

capacity and allowed for 100% SLA uptime - $1,500,000 Budget

• Reduced yearly expenditures by an average of 25% through active negotiations with multiple vendors

• Developed and wrote new installation processes and maintenance procedures that became company


Jun 2005Jun 2008

Client Account Project Manager


• Performed overall customer life-cycle management which spanned pre-sales activities, process flow,

implementation and support needs of key customers including several Fortune 100 clients

• Executed multiple client implementations simultaneously involving cage layout, power utilization, TELCO

circuit installs and merging proprietary client software with Savvis applications

• Worked to identify revenue and growth

• Ensured resolution of client issues including technical, business and billing inquiries

• Provided leadership and coordination of all effort in conjunction with the support center, engineering and

the network operations center

• Client advocate with incident trend analysis, problem management and cure plan development and



• Negotiated extensively with a client planning to leave at the end of their contract; resulted in client

renewing with additional billing for a total of $420,000/month recurring revenue

• Winner of Quarterly Savvis Excellence Award – Client Recommendations Net Promoter

Oct 2003Jun 2005

Personal Banker

Bank One

Small Business Champion

• Developed financial growth strategies for community businesses

• Created custom banking plans for businesses and their employees, including 401(k) and mutual funds

Investment Representative

• Determined client financial and investment concerns

• Sold loans, investments and bank services

• Accomplishments

• Ranked Top 200 in revenue generation out of a nationwide staff of 7,000+ bankers

• Appointed Affluent Client Representative

• Held Series 6/63 and Life/Health Insurance Licenses

Jan 2001Oct 2003

After Market Account Executive


• Maintained and generated sales for existing client base

• Sold upgraded and web/email hosting, connectivity, DNS, SSL’s and dedicated service

• Acted as main point of contact for marquee clients

• Managed and maintained web site; showcased new products and updated content


• Achieved largest account sales increase from $28,000/month to $50,000/month


Internet E-Commerce and Site Design

Microtech Training Center, Inc


Eastern Illinois University