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EXECutive Operations Management

Compliance, Process Improvements

Accomplished, results-driven executive offering multifaceted perspectives in operations management, coupled with proven expertise in compliance and quality programs. Strategic leader empowered with the ability to lead process improvement initiatives resulting in maximized resources, enhanced processes, reduced costs and increased productivity. Decisive problem-solver experienced in enabling customer-facing organizations to discover solutions to challenging customer issues. Driven, collaborative manager practiced in building cohesive teams and motivating staff to excel in all endeavors. Additional areas of expertise include:

Continuous Improvement Solutions · Operational Management · Human Resources · Relationship Building Business Planning Development · Quality Control Measures · Regulatory & Corporate Compliance

Cross-Functional Collaboration ·ISO 9001:2000 · Quality Assurance Analysis · Legal Research

Call Center Strategies · Executive Presentations · Cost Saving Initiatives · Sales Procedures

Work experience

VP of Operations and Compliance

Universal Background Screening
Vice President of Operations / Compliance

·Empowered employers with an opportunity to demonstrate commitment to regulatory compliance programs.

·Ignited vertical growth in existing and new markets via the development of comprehensive strategic plans.

·Triggered and maintained operational profitability by offering improvement recommendations and leveraging mission-critical informational data for strategic planning purposes.

·Introduced the RFP “bid” opportunity notification from federal, state and local businesses.

·Positioned the company in the market via distinct messaging, which facilitated the creation of the new web site, brochures, logo and other marketing materials.

·Re-branded the entire marketing plan as well as newsletters, presentations and seminars.

Fry Cook

Accurate Background Inc

Director of Operations and Compliance

Provided leadership to a team consisting of over 100 employees within all areas of the company. Produced comprehensive employment services reports. Oversaw all aspects of quality control focused on minimizing errors. Created and executed account management strategies with clients that encompassed sales and marketing tactics.

Established and managed the project/program management office (PMO) function for the entire enterprise, which included defining practices, governance standards, processes and metrics. Introduced change and risk management controls. Worked together with IT, business leadership and other key stakeholders to identify opportunities and prioritize projects. Oversaw business case development by providing direction to project/program managers. Interacted and consulted with customers on a continual basis, proactively.

Ensured the timely delivery of all projects within portfolios and programs, meeting budgetary and quality requirements. Sought and discovered opportunities for new products and services to maximize cross selling. Optimized the company’s visibility by participating in numerous industry-related functions including committees and business groups. Established rapport with prospects and leveraged effective two-way communication skills to understand customer needs and requirements.

Major Contributions:

·Exceeded estimated timelines in preparing for ISO 9001:2000 implementations, which was achieved in 1 year (average time is 2 years).

·Spearheaded all efforts for ISO 9001:2000 including completing over 10,000 work instructions and appropriate documents for auditing purposes.

·Reduced errors by over 40%; developed a daily process for employees to perform functions and maintained all audits with 100% outcome.

·Made the strategic recommendation of replacing all external vendors to reduce costs based on volume, which was accepted and adopted.

·Honored with the NAPBS (National Association of Professional Background Screeners) Committee Chair Award for the Ethics and Accreditation Program.

Received the Leadership and Strength Award for outstanding performance

Administrative Assistant

Vice President Operations and Compliance

Led numerous operational initiatives including reducing costs, maximizing resources and retaining top managers. Supervised over 175 employees from 4 different departments including Operations, Vendor Relations, Customer Service / Call Center and Compliance. Built cohesive teams, coached staff members and guided project execution and completion. Identified top talent and recruited employees with strong skills that exceeded operational needs.

Discovered and introduced continual quality improvements to enhance company performance. Ensured the success of the Customer Service / Call Center in regards to client retention, sales support and project management. Evaluated call-center processes and conducted data analysis to deliver improvement strategies and optimize inter-departmental coordination. Drove global market expansion through call center strategies. Fostered mutually beneficial alliances with vendors and minimized costs through contract negotiations.

Major Contributions:

·Championed and achieved significant compliance changes.

·Triggered a 20% reduction in costs over a 3-month period.

·Impacted the company’s bottom line by steering operational changes, which included reducing headcount.

National Sales Executive



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