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Summary

 

Sales~Operations ~ Marketing ~ Business Development

~ Global Markets~Team Leadership

Astute, high energy, results-oriented MBA educated multi-lingual professional with over 15 years experience primarily in cloud solutions, SaaS and PaaS. Strategic capabilities having worked across multiple business functions & industries at all levels with internal/ external customers. 

Interests include local London community work, learning Mandarin & gym.


   Key Competencies & Offerings 

🔹Generating significant business results quickly with long-term impact

🔹Team builder & trainer, 'learning by doing' & a contexting management style

🔹Real-time pipeline management, yield management, forecasting, financial reporting & general business/ scenario planning

🔹Customer/ CXO/ Partnership & Alliances/ Supplier/ Channel Management

🔹Online marketing (Social, Mobile, Search, Content)

🔹Functional expertise, project management, implementation services, process improvement

🔹Identifying opportunities, launching products & services

🔹PR, advertising & event management

Custom dated section

Work History

2012Present

Freelance Social Media Sales & Marketing Consultant

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Clients include Ogilvy, FMCG sector Nutricentre (Tesco), Whole Foods, Eco Market, niche brands including In Nature (serve as Online Director at present). Tasks and activities are UK/Europe based & focused. 

Key projects involve business transformation, digital strategy, compliance, analytics improvement, developement of training paths, social media command centre deployment working with & without system integrators. A recent project is looking at targeting & retargeting using ethical methods to drive business online.

20112012

Senior Account Executive

Radian6 (Salesforce.com)

Radian6 is the world's leading online social monitoring platform used by more than half of the Fortune 500 companies and acquired by Salesforce in May 2011. Salesforce transformed the enterprise software market with cloud computing, apps and platforms that are as easy to use as Amazon.com and as social as Facebook. Recognised as one of the world's fastest growing companies according to Fortune magazine, Salesforce's portfolio of cloud computing technologies has truly revolutionised how companies manage and share business information. 

Key achievements and responsibilities:

🔹Exceeded quarterly targets by 400%

🔹Deals in over 20 countries, multi-continent contracts 

🔹Prime verticals Finance/ Investment banking/ Professional Services/ Retail/ Logistics

🔹Liaison with Product Specialists to provide implementation consultancy & training services to customers 

🔹 Extensive RFI/RFP experience, timely completion, alignment to realistic internal and external expectations

🔹 Expert product knowledge of the Radian6 platform (Marketing Cloud) & integration

🔹Mentored and managed Salesforce staff in UK, Ireland, France, Spain, fellow AES, VPs and RVPs

🔹Responsible for pipeline in excess of £1 million, qualification, stringent daily financial reporting, forecasting & general business planning

🔹Advisor to select Executives (including SIs) on social media best practice, compliance, analysis, measurement, reporting, crisis and brand reputation management as well as internal/ external engagement 

 

December 2009May 2011

Sales & Marketing Manager

In Nature International

In Nature is a high grade loose leaf tea (including green tea) Importer and Exporter based in Beijing, London and Boston. The company espouses a proactive approach to health supplying both B2B and B2C. Staff members include medical experts on the West Coast of the US as well as qualified tea masters in China who help produce guidance regarding cancer prevention and a host of other medical issues (stress, blood pressure, obesity).

🔹Launched the e-commerce platform on Nutricentre.com (Tesco) in June 2011 and a number of select VARs.                                                                                                                         🔹Negotiation with Buying teams, liaison with relevant stakeholders & gatekeepers with high end London retailers (Harvey Nichols, Partridges, Whole Foods).                                    🔹Secured agreements with three UK/European distributors.                                                                   🔹Aligned marketing and sales processes (online and offline). 

20062010

Communications Manager (part-time, evening, weekend role)

Sindhi Association of U.K. ( Registered Charity 282 447)

Sindhi Association, established in 1980, supports over 700 families displaced from the turbulent province of Sindh. The role called for extreme attention to confidentiality, diplomacy and co-ordination. I was approached to conduct this work to add intercultural understanding & knowledge of suitable technologies to assist this U.K. based NGO.                          🔹Responsibility for the provision of communication advice to the board of trustees and as principal liaison with external stakeholders.                                                                🔹Development of new media strategy encompassing online tools and analytics for measurement.                                                                                                                🔹Dissemination of e- bulletin news services for over 700 families in the U.K. Extension of distribution to 5,000 individuals and institutions located worldwide including local councils, GLA, relevant embassies.                                                                                                            🔹Crisis communications development, not limited to co-ordination with U.K./US/Indian authorities as well as UN representatives.

2009-062009-12

Sales Account Management Consultant

Creative Virtual

 Virtual Assistant technology provider for leading companies with exceptionally high levels of online traffic to resolve FAQs & relieve pressure from the call centre.  FTSE 500 clients, government agencies as well as other groups feature a one client list. Key partners include KMP, Ogilvy (WPP). 

🔹Analysis of current status with view to implement Key Account Management practices at crucial stage of company growth.

🔹Internal 'Demobot' brief and acceptance of a 'one stop shop' Virtual Assistant demonstrating product set & various functionalities.

🔹Agreement of increased work capacity with existing accounts, new implementations, reinitiating of dormant accounts (retail predominantly) and creation of new sales pipeline. Examples include Norwich Union inclusion of new database driven piece of functionality for their Repairer Network.

🔹Inclusion of partners at new business meetings, synergising capabilities & key product/service offerings.

1999-102006-08

Country Manager / Sales Director

WGSN.com

WGSN.COM is the design and style industry's leading online B2B SaaS information service with over 2,500 leading corporate subscribers. The company was founded in 1998 and acquired for £141.5m by EMAP plc in 2005.

Three roles undertaken as below.

Iberia Country Manager (2002-2006)

UK Account Manager (2000-2002)

E-Business Executive  (1999-2000)

Managed WGSN's business objectives & expectations in the Iberian territory inline with the overall business strategy. Responsible for sales pipeline, P&L, strategic development, leadership & marketing campaigns. Worked with international, board level client base to deliver solutions to brief, on time & on budget.

🔹Created a recurring revenue pipeline generating in excess of £2m/annum servicing over 100 leading companies across the territory and EMEA. Logos include LVMH, Zara, Carrefour, Quiksilver, Umbro, Mango, El Corte Ingles, MTV, Camper, Warner Bros, L'Oreal and others.

🔹Strategic analysis of the current information service in relation to current environment & competitive offerings. Identification of new business opportunities & segments. Devised customer retention strategies & positioning statements. Launched e-bulletin service in Spanish & Portuguese specifically for the Iberian market, later extended to Spanish speaking markets.

🔹Oversaw implementation of a bespoke CRM system & Salesforce.com.

🔹Created spaces for promotion & advertising for appropriate segments in alliance with public sector, Spain's Department of Trade & major fashion institutions on time, on budget with full attention to brand integrity & reputation management. Developed SEO & SEM strategies with clients such as Inditex (Intranet access).

🔹Contributed to internal product development. Proposals to improve site functionality in 3 key product areas were approved & implemented within the last 12 months of my time at the company boosting site usage by 65% and inbound inquiries by 30%.

🔹Developed 10 staff members (2 Account Managers, 4 Sales staff, 4 administrators) aided with new approaches & effective strategies to assist in reaching their targets.

UK Account Manager (2000-2002)

E-Business Executive (1999-2000)

Education

2006-012009-01

Executive MBA

Henley Business School
1995-101999-07

Bachelorof Arts, Joint Honours, 2.1, French & Hispanic Studies

King's College, University of London