Printing tool Download PDF

Summary

Driven service-minded professional with more than 8 years of experience in numerous aspects of Customer Service.. Recognized for consistently delivering and leading others in service excellence through proactively anticipating and responding to guest/customer needs. Proven capacity to manage aspects of business including quality control, purchasing and reporting. Strengths include communication, service delivery and development and operational management. 

Core Competencies

  •  Customer Service Delivery
  • Product & Quality Control
  • Purchasing & Inventory Control
  • Staff Scheduling
  • F&B Operations
  • Regulatory & Safety Compliance
  • Cost Controls
  • Team Leader

Work experience

July 20162016-10

Bar Back

THE CHURCH INN 

Provide high standards of customer service while sustaining high levels of proficiency in the delivery of services in this busy bar/restaurant.

  • Competently and accurately processed charges, produced bills and collected payments.
  • Working Front and Back of establishment.
  • Consistently monitored compliance with health and safety policies and procedures.
2015-122016-07

Worker

KSB BUILDER

Worked in close collaboration with team members to ensure that customers received high quality of service and monitoring quality and accuracy of work carried out.

  • Manual handling training
2009-032011-11

Customer Service Agent

SERVISAIR GROUND HANDLING

Gained a broad base knowledge in all aspects of airport operations both landside & airside.

  • Excelled in delivering high standards of customer service greeting and serving passengers consistently anticipating needs and proactively offering guidance on check-in/flight information.
  • Monitored closely quality and ensured company standards were maintained

Education

2010-012011-12

Aviation & Aviation Security

City & Guilds

Level II Certificate in Aviation & Aviation Security

Airport Special Status Passengers Training 

1999-112006-07

GCSE's

Greenford High School & Sixth Form

Grades A -C ;   English, Maths, Science (double), History, Art