Download PDF

Summary

  • Extensive experience in developing and implementing customer relationship programmes.
  • Demonstrated excellence in organising and conducting conferences, seminars, workshops, sports and cultural events within and outside the organisation. Represented the organisation at conferences and seminars by other organisations.
  • Abilities in conducting training programme in personality development and business writing skills.
  • Intensive grounding in media at a spectrum of levels.
  • Abilities in forging business partnerships and establishing beneficial relationships with key players in the industry.

Work experience

Mar 2004Present

Adviser: Customer Service

EXL Services
  • Excellent Relationship management with key clients, ensuring maximum customer satisfaction by achieving delivery and quality norms.
  • Took initiative in writing articles on various topics concerning the organisation and the BPO industry that has been appreciated by every rank within the organisation.
Feb 1997Feb 2004

Public Relations Officer

George Telegraph
  • Successfully organised and conducted conferences, seminars, workshops, cultural and sports events within and outside the organisation. Represented the organisation at conferences and seminars by other organisations.
  • Was a part of the team that created publicity material such as quarterly house journal, institute prospectus, organisational profile, brochures, folders etc.
Jan 1994Jan 1997

Sub Editor

The North East Observer
Nov 1989Jan 1994

Photo-journalist

The Meghalaya Guardian

References

Monujesh Borooah

Education

Aug 1986Jul 1988

Master of Arts

North Eastern Hill University