Manager - IT Infrastructure
CompuCom System India Private Limited
Currently managing multiple projects to deliver Endpoint Management Service(EUC) with team of around 60-65 associates. Services delivered includes Software Distribution, Patch Management, Windows Imaging, Application Packaging, Citrix VDI's Support , Antivirus Support, MDM.
- Co-ordination between multiple clients and Onshore and Off Shore teams.
- Attend daily conference calls with client and share performance reports on daily/weekly basis
- Achieving/ exceeding SLA’s for the process
- Performance measurement and performance review and feedback.
- Handle escalations from the internal and external clients.
- Organizing, conducting monthly R&R’s for the entire Process.
- Effectively plan, prioritize and execute everyday operations
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Plan and apply new policies for team.
- Working with recruitment team to identify the right talent to deliver quality services.
- Implementing management policies and directives
- Conducting fun activities on the floor
- Training and mentoring the new associates to ensure they are ready to deliver promised services.
- Budgeting & Forecasting
- Monthly and Quarterly reviews with Client and Senior management.