Samuel Mickens

  • Tuscaloosa AL

Background

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Skilled worker,Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Committed to addressing customer concerns with speed, accuracy and professionalism. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Work History

Work History
Jul 2015 - Present

Front Desk Receptionist 

Holiday Inn Express

 Responsible for answering and routing calls, Greeting visitors, and handling inquiries from the public, Filing, scanning, faxing, as well as typing specific documentation, Responsible for coordinating incoming and outgoing mail, Prepare general correspondences and customer assessments as needed, Occasionally works on special projects.

Apr 2014 - Apr 2015

Shift Lead

Taco Bell

Handle customer complaints, organize team meetings, enforce company policy

Sep 2013 - Apr 2014

Crew Leader

Mcdonalds

Train new employees, inspect equipment, handle team disputes and altercations

Education

Education
May 2014 - Present

Shelton State Community College

Currently taking core requirements then I plan on transferring to a four year university

Aug 2009 - May 2014

Advanced Placement with Technical Endorsements

Central High School

Completed top ten in a class of three-hundred forty seven

Skills

Conflict resolution proficiency, Troubleshooting skills, Telecommunications knowledge, Telephone inquiries specialist, High customer service standards, Call center management experience, Active listening skillsCourteous demeanor, Energetic work attitude