Scored around 70% aggregate with exceptional marks in Maths & Science
Scored 81% aggregate with CBSE board with distinction in 4 subjects
Topper in Engg. Drawing in the school for the same year
Sr Customer Care Executive with a work experience of over 2 years in the areas of Process Management, Operations & Team Management looking for a full-time position & assignments with a growth oriented organization of repute.
* Won the Customer Service Champion award twice for Quarter 3 & Quarter 4 presented by Mr Nigel Stagg, Managing Director, Customer Service, BT, UK.
* Also been a Bright Star for the quarter Jan-Mar 09 given by HR, HCL Technologies BPO services limited for giving 100% attendance & login hours.
* Acheived my targets in a given period of time & been the Star of the Month & Acheiver of the month on regular basis.
* Appreciation letters & certificates for maintaining an excellent Customer Satisfaction Score from the SDL.
* Also given a chance to handle the team in the absence of my TL which involved rostering, analysing the reasons for dis-sat calls, taking PSBs, etc.
I have worked under Mr Girdhar from Dec 2007 to Oct 2010
Worked in Mr Khanna's team for 32 months
I was reporting to Mr Bhardwaj from June 2010 to Nov 2010