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Samra Shahid

Consumer sales officer at Etisalat

Work experience

Aug 2012Present

Consumer Sales Officer

Etisalat

Job Responsibilities as an officer

  • Dealing with Front line Customers, Front desk
  • Solving Customer problems, handling multiple responsibilities
  • Escalating Customer issues if necessary
  • Providing Customers with the service they require
  • Providing Customers with relevant information about the product
  • Processing requests in the CRM
  • Handling Customer queries Meeting sales targets
  • Follow up on necessary applications
  • Maintaining a healthy relationship with the Customer
Jul 2010Dec 2011

Customer Service Executive

Wasl Real Estate

Job Responsibilities as an Executive 

  •  Entering information into the database
  • Providing realty information to the tenants
  • Processing and maintaining requests in the CRM
  • Dealing with complaints and issues
  • Escalating the issues to the management, processing maintenance requests
  • Dealing with agitated customers 
Feb 2009Mar 2010

Administrative Assistant

Mena Business Services

Job responsibilities as an Assistant

  • Handling day to day office work
  • Managing phone calls and scheduling meetings
  • Word processing, filing, faxing

Education

20072010

Bachelors Degree In Business Administration

20042006

Intermediate In Commerce

20032004

Matriculation In Computer Science

Skills

Communication
Customer Support
Sales Targets
Management
Ability to work under pressure
Team Work

References

Menshawy Salah Thabet

0566901117