Samra Shahid

  • Dubai United Arab Emirates

Work History

Work History
Aug 2012 - Present

Consumer Sales Officer

Etisalat

Job Responsibilities as an officer

  • Dealing with Front line Customers, Front desk
  • Solving Customer problems, handling multiple responsibilities
  • Escalating Customer issues if necessary
  • Providing Customers with the service they require
  • Providing Customers with relevant information about the product
  • Processing requests in the CRM
  • Handling Customer queries Meeting sales targets
  • Follow up on necessary applications
  • Maintaining a healthy relationship with the Customer
Jul 2010 - Dec 2011

Customer Service Executive

Wasl Real Estate

Job Responsibilities as an Executive 

  •  Entering information into the database
  • Providing realty information to the tenants
  • Processing and maintaining requests in the CRM
  • Dealing with complaints and issues
  • Escalating the issues to the management, processing maintenance requests
  • Dealing with agitated customers 
Feb 2009 - Mar 2010

Administrative Assistant

Mena Business Services

Job responsibilities as an Assistant

  • Handling day to day office work
  • Managing phone calls and scheduling meetings
  • Word processing, filing, faxing

Education

Education
2007 - 2010

Bachelors Degree In Business Administration

2004 - 2006

Intermediate In Commerce

2003 - 2004

Matriculation In Computer Science

Skills

Skills

Communication

Customer Support

Sales Targets

Management

Ability to work under pressure

Team Work

References

References

Menshawy Salah Thabet

0566901117