Sammy Elyan

Work in a team environment to identify, prepare and bring to closure new business opportunities. Identifies ideas by researching industry and related events, publications, and announcements. Locating potential business deals by contacting potential partners. Analyze market and business requirements, 

Play a central role in managing proposal related processes, facilitate and oversee teamwork necessary for development, finalization and submission of all deliverables on proposals.

Main Areas of business development:

Managed Security Services:

Security Operation Center Services Vulnerability & Penetration Testing Malware Detection & Response. Infrastructure Security Assessment. Data Loss Prevention. Encryption. ISO 27001 SIEM Solutions. and Business Continuity.

Managed Services:

IT Service Management. Outsourcing. IT Hardware leasing ISO 20000. NOC services. and Service Desk Solutions.

Providing IT Services to Diyar Outsourcing Services in line with Information Technology & Infrastructure Library (ITIL) framework including: Managing simultaneous outsourcing projects(onsite/offsite) Ensuring services are provided as per the defined service level agreements

Projects managed during Service Manager Role

Supreme Education Council-Qatar. Al-Rayyan Media & Marketing Co.-Qatar.and State Audit Bureau-Qatar.

Help the Product Certification Test Department fulfill
company goals, and ensure quality and functionality of the RAID controllers. Ensured that the functionality and quality of Added fixes and features to all RAID controllers on a quarterly basis to provide customers with the most advanced technologies available. Maintain comprehensive and up-to-date knowledge on features and fixes implemented in order to identify all areas that need to be tested, and to generate methods of testing for new features; record the entire test steps and keep them to test case database to be used across all teams in PCT. In charge of mentoring and training staff to improve their skills and productivity. Worked collaboratively with clients, such as IBM, Teradada, Dell and SUN; identified their requirements and processes needs to come up with the most suitable technology based on
their needs and specifications Successfully conceptualized, designed, and implemented test scenarios necessary to test any new features, fixes, or issues found in the field. Functioned as Test Group Lead assigned to direct a group of contractors that provided assistance in conducting testing the
RAID Array controllers. Achieved company goals and kept management and customers satisfied through discussing with the team, management, and OEM customers. Met stringent deadlines while ensuring quality of work; assisted student contractors in improving their technical knowledge and to be more familiarized with work processes. Conducted test automation; wrote programs and scripts using Perl, Shell, Batch, Java, and VB to automate some of the latest tests or processes.

Devised, configured, and supported routers and switches, as well as Cisco IP phones and call managers. Took part in organizing a mobile telecommunication company in Bahrain. Participated in installing the infrastructure and configuring traffic routing and switching. Participated in assessing Kuwait Finance House LAN and WAN links, and backup links. Imposed routing protocols and ensured any malfunction during the process, guaranteed all load was balanced across the redundant links. In charge of mentoring and training staff to improve their skills and productivity.

Devised, configured, and supported routers and switches, as well as Cisco IP phones and call managers. Controlled and monitored Windows 2000 servers and clients. Set up and introduced network and machine policies in Kuwait National Petroleum Company Project. Provided supervision to remote support team.

SYSTEM & NETWORK SUPPORT ENGINEER Performed network, PC, Printers and application support for customers.

INSTRUCTOR Gave training on MS office, MS access and Visual basic programming.

SUPPORT ENGINEER-Kuwait Supporting user's applications and PC's.