Sami El Ghossaini

Work History

Work History
May 2014 - Present

IT Manager - Middle East & Africa

The Goodyear Tire & Rubber Company

- Managing regional IT operations for the Middle East & Africa cluster (Services, Applications, Data Center Operations, Licensing, Governance & Compliance, Procurement, Support, Disaster Recovery, MPS, etc...)

- Supporting the execution of the department’s strategic operation plan.

- Communicating and enforcing Global/Regional/Local IT policies and procedures within IT and the user community.

- Promoting and Implementing Regional IT initiatives, projects and solutions for local needs where applicable.

- Managing all IT Services and supporting Business Continuity.

- Managing relationships with 3rd party vendors and supporting service owners of regional contracts.

Jan 2013 - May 2014

WMS Projects Manager

Al Khayyat Investments

• Manage project development from beginning to end.

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

• Contribute in Business Process optimizations / re-engineering based on business needs and scenarios with reference to best practices

• Create RFPs, and evaluating various vendors for solution selection.

• Draft and submitting budget proposals, and recommending subsequent budget changes where necessary.

• Manage required software installation, licensing, support and maintenance.

• Design and leading implementations of workflows, operational processes, and technical developments.

• Develop full-scale project plans and associated communications documents. • Estimate the resources and participants needed to achieve project goals.

• Coordinate with various vendors to procure best services within set budgets.

• Set and continually manage project expectations with team members and other stakeholders.

• Delegate tasks and responsibilities to appropriate personnel. • Identify and manage project dependencies and critical path

• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

• Work closely with operations, C&F, finance, sales, and IT divisions.

• Build, develop, and grow any business relationships vital to the success of the project.

• Develop best practices and tools for project execution and management.

Aug 2010 - Dec 2012

Senior Consultant

Supreme Group

• Provided technical and operational consultancy to both IT and Operations teams.

• Led a large scale WMS – Microsoft Dynamics Axapta integration project.

• Managed, designed and implemented a Customer Order Tracking System (COTS) project.

• Liaised between operations, IT, and different project teams to implement effective solutions tailored to different operational scenarios and challenges.

• Planned and scheduled project timelines and milestones using appropriate tools, and managed changes in project scope.

Professional Experience

• Coached, motivated, and supervised project team members and contractors, and influenced them to take positive action and accountability for their assigned work.

• Created post project reports to identify successful / unsuccessful project elements.

• Led a team of 8 resources fully dedicated to optimizing business & system processes through various technical solutions.

• Participated in various technical developments using Oracle, Sql Server, .Net Platform, ASP, and other technologies.

• Managed and implementing all changes and customizations on existing applications.

• Maintained senior level expertise and assisted the technical and operational teams in fixing issues and completing implementations.

• Provided business analysis, business area assessment, user needs analysis, and business systems design for major projects (US DOD and UK MOD projects in Afghanistan, Dubai, and Latvia).

• Designed and led implementations of workflows, operational processes, and technical developments.

• Implemented achievable solutions to complex operational problems/issues based on technical experience and strong knowledge of the operations.

• Developed organizational balanced scorecards, including KPIs, Strategic Initiatives, Risks, Corrective Action Plans, etc...

• Conducted end user training and workshops.

• Provided process, data, and object modeling in a variety of application and database environments.

• Analyzed current systems (Hardware/Software/OS/Memory/Database/Applications) to yield best performance results and maintain systems’ optimal health, and participated in new developments.

• Conducted Technical interviews for applicants (Application Consultant and System Support Consultant positions) and technical seminars to internal staff.

Oct 2006 - Aug 2010

Technical Consultant

Supply Network Solutions - Span Group

• Proposed out-of-the box solutions and established close communication channels with existing and new clients.

• Worked on technical-improvement solutions to implement more efficient and documented fixes and processes to solve issues that were previously frequent and aroused customer complaints.

• Involved in analysis, design, construction, testing, and implementation of several real-time interfaces between warehouse management system and various ERP systems.

• Been on-site with clients from initial project stages through system installation and conversion including database design and development.

• Worked closely with both the Customer Services and Professional Services teams.

• Completed several implementations of Exceed / SSA WMS and COMS (Customer Order Management System) (under 3-tier and 2-tier software architecture).

• Developed and maintained required SQL, PL/SQL, triggers and procedures.

• Supported Nestlé’s Middle East Integration with five different 3PL providers having different software solutions.

• Completed several Installations, configuration and administration of WMS, Boomi, and SQL/Oracle databases.

• Completed major systems integration projects (ERP and WMS) using BOOMI Integration Platform.

• Conducted user training (Database Model, Systems Administration, Systems Integration).

• Programmed using various languages and under several platforms such as: Power Script, Java, J2EE, and .Net Framework, associated with Oracle or SQL environments.



ITIL Certification in IT Service Management


ITIL Certification in IT Service Management

2003 - 2007


Notre Dame University
Computer Science



Team Leadership


Performance Management


Team Management

Business Analysis


Key Performance Indicators

Project Management



Logistics Management

System Administration


Supply Chain Management


Microsoft Office


Requirements Analysis






Warehouse Management

Microsoft SQL Server

Crystal Reports

Business Intelligence




MS Project

MS Office Suite






Motion Tracking



Supply Chain

Software Project Management

Database Design


Web Development

Systems Integration

SQL Server





Ethical Leadership

The Art of Leadership

ITIL® Foundation