• Provided technical and operational consultancy to both IT and Operations teams.
• Led a large scale WMS – Microsoft Dynamics Axapta integration project.
• Managed, designed and implemented a Customer Order Tracking System (COTS) project.
• Liaised between operations, IT, and different project teams to implement effective solutions tailored to different operational scenarios and challenges.
• Planned and scheduled project timelines and milestones using appropriate tools, and managed changes in project scope.
Professional Experience
• Coached, motivated, and supervised project team members and contractors, and influenced them to take positive action and accountability for their assigned work.
• Created post project reports to identify successful / unsuccessful project elements.
• Led a team of 8 resources fully dedicated to optimizing business & system processes through various technical solutions.
• Participated in various technical developments using Oracle, Sql Server, .Net Platform, ASP, and other technologies.
• Managed and implementing all changes and customizations on existing applications.
• Maintained senior level expertise and assisted the technical and operational teams in fixing issues and completing implementations.
• Provided business analysis, business area assessment, user needs analysis, and business systems design for major projects (US DOD and UK MOD projects in Afghanistan, Dubai, and Latvia).
• Designed and led implementations of workflows, operational processes, and technical developments.
• Implemented achievable solutions to complex operational problems/issues based on technical experience and strong knowledge of the operations.
• Developed organizational balanced scorecards, including KPIs, Strategic Initiatives, Risks, Corrective Action Plans, etc...
• Conducted end user training and workshops.
• Provided process, data, and object modeling in a variety of application and database environments.
• Analyzed current systems (Hardware/Software/OS/Memory/Database/Applications) to yield best performance results and maintain systems’ optimal health, and participated in new developments.
• Conducted Technical interviews for applicants (Application Consultant and System Support Consultant positions) and technical seminars to internal staff.