Sami El Ghossaini

- Managing regional IT operations for the Middle East & Africa cluster (Services, Applications, Data Center Operations, Licensing, Governance & Compliance, Procurement, Support, Disaster Recovery, MPS, etc...)

- Supporting the execution of the department’s strategic operation plan.

- Communicating and enforcing Global/Regional/Local IT policies and procedures within IT and the user community.

- Promoting and Implementing Regional IT initiatives, projects and solutions for local needs where applicable.

- Managing all IT Services and supporting Business Continuity.

- Managing relationships with 3rd party vendors and supporting service owners of regional contracts.

• Manage project development from beginning to end.

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

• Contribute in Business Process optimizations / re-engineering based on business needs and scenarios with reference to best practices

• Create RFPs, and evaluating various vendors for solution selection.

• Draft and submitting budget proposals, and recommending subsequent budget changes where necessary.

• Manage required software installation, licensing, support and maintenance.

• Design and leading implementations of workflows, operational processes, and technical developments.

• Develop full-scale project plans and associated communications documents. • Estimate the resources and participants needed to achieve project goals.

• Coordinate with various vendors to procure best services within set budgets.

• Set and continually manage project expectations with team members and other stakeholders.

• Delegate tasks and responsibilities to appropriate personnel. • Identify and manage project dependencies and critical path

• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

• Work closely with operations, C&F, finance, sales, and IT divisions.

• Build, develop, and grow any business relationships vital to the success of the project.

• Develop best practices and tools for project execution and management.

• Provided technical and operational consultancy to both IT and Operations teams.

• Led a large scale WMS – Microsoft Dynamics Axapta integration project.

• Managed, designed and implemented a Customer Order Tracking System (COTS) project.

• Liaised between operations, IT, and different project teams to implement effective solutions tailored to different operational scenarios and challenges.

• Planned and scheduled project timelines and milestones using appropriate tools, and managed changes in project scope.

Professional Experience

• Coached, motivated, and supervised project team members and contractors, and influenced them to take positive action and accountability for their assigned work.

• Created post project reports to identify successful / unsuccessful project elements.

• Led a team of 8 resources fully dedicated to optimizing business & system processes through various technical solutions.

• Participated in various technical developments using Oracle, Sql Server, .Net Platform, ASP, and other technologies.

• Managed and implementing all changes and customizations on existing applications.

• Maintained senior level expertise and assisted the technical and operational teams in fixing issues and completing implementations.

• Provided business analysis, business area assessment, user needs analysis, and business systems design for major projects (US DOD and UK MOD projects in Afghanistan, Dubai, and Latvia).

• Designed and led implementations of workflows, operational processes, and technical developments.

• Implemented achievable solutions to complex operational problems/issues based on technical experience and strong knowledge of the operations.

• Developed organizational balanced scorecards, including KPIs, Strategic Initiatives, Risks, Corrective Action Plans, etc...

• Conducted end user training and workshops.

• Provided process, data, and object modeling in a variety of application and database environments.

• Analyzed current systems (Hardware/Software/OS/Memory/Database/Applications) to yield best performance results and maintain systems’ optimal health, and participated in new developments.

• Conducted Technical interviews for applicants (Application Consultant and System Support Consultant positions) and technical seminars to internal staff.

• Proposed out-of-the box solutions and established close communication channels with existing and new clients.

• Worked on technical-improvement solutions to implement more efficient and documented fixes and processes to solve issues that were previously frequent and aroused customer complaints.

• Involved in analysis, design, construction, testing, and implementation of several real-time interfaces between warehouse management system and various ERP systems.

• Been on-site with clients from initial project stages through system installation and conversion including database design and development.

• Worked closely with both the Customer Services and Professional Services teams.

• Completed several implementations of Exceed / SSA WMS and COMS (Customer Order Management System) (under 3-tier and 2-tier software architecture).

• Developed and maintained required SQL, PL/SQL, triggers and procedures.

• Supported Nestlé’s Middle East Integration with five different 3PL providers having different software solutions.

• Completed several Installations, configuration and administration of WMS, Boomi, and SQL/Oracle databases.

• Completed major systems integration projects (ERP and WMS) using BOOMI Integration Platform.

• Conducted user training (Database Model, Systems Administration, Systems Integration).

• Programmed using various languages and under several platforms such as: Power Script, Java, J2EE, and .Net Framework, associated with Oracle or SQL environments.