Traffic operating services of Saudi Arabia (TOPSSA) - Part of Redflex Traffic Systems
Joining Traffic operating services of Saudi Arabia (TOPSSA) on the position of Operation manager for the tasks of:
Line management of for the Violations Processing Centre operations staff through a number of shift supervisors with specific duties.
Arranging roistering, staffing and overtime for VPC operations, including ensuring adequate staffing to cover weekends, holidays and other abnormal working times as the work demands require.
Dealing with sensitively HR and labor issues with VPC over 100 operators and supervisors.
Setting policies and standards for high levels of professionalism, accuracy, performance and throughput in the VPC operations.
Managing the transition into multiple shifts as a 24x7operations.
Recruiting and train additional VPC operations staff for growth and replacing turnover.
Liaising with Traffic Police in co-coordinating their work at the VPC.
Assisting in set up of operational and management processes in the VPC.
Administer training sessions as required for the VPC operations and other staff, including occasionally the customer and third-parties.
Supporting the rest of the management team in dealing with commercial issues with the customer and other stakeholders.
Supporting the company’s Western management with Saudi influence as and when required in interactions with government, suppliers, partners, customers and other stakeholders.
Encouraging staff to comply with business policies, procedures and work instructions.
Supporting and encouraging staff in fostering continuous improvement across the business.
Reviewing current work practices to identify areas in which quality or productivity could be improved.
Communicating frequently with management to report on the status of my area.
Understanding and adhering to all relevant Traffic Operating Services (Saudi Arabia) LLC policies and Global standards defined in the Quality and OHS Manuals, and include slandered Guiding Principles.