Technical Support Manager

PCISLAND

  • Configure Services Such as Active Directory, DHCP and DNS Zone.
  •  Troubleshoot all Customers Network problems
  •  Computer Software and Hardware Troubleshooting
  • Configure Wireless router DSL MODEM, SDM in Cisco Router and security.
  •  Installations of Raid-5 and installation O.S OF SERVER
  •   Exchange Server configures and outlook (SMTP, POP3) access to server and taking the back up of both side.  Configure internet to workstation and server side.
  •  Troubleshoots all Email in workstation.
  •  Installation of network printer in server side and workstation>
  • Installation of finger print and access control
  • Development all programming by application JAVA Applet and java application.
  • Programming for Data Base ORACLE .
  • Configure UBNT Wireless Station and Access Point .
  • Configure CCTV DVR and DVR
  • Configure and installation Central IPPHONE CISCO & AVAYA &Panasonic &Norstar
  • Configure  Access Control System

  • Monitor system performance. •Create file systems.
  •   Create a backup and recovery policy.
  •  Monitor network communication.
  •   Update system as soon as new version of OS and application software comes out.
  •  Implement the policies for the use of the computer system and network.
  •  Day to day support of network, server and application environments.
  • Proactively suggest enhancements to existing configurations, technologies or procedures.
  • Work closely with all IT functional areas to design and implement operational requirements for new and existing IT systems.
  • Troubleshoot intricate network and systems issues down to the bit level and up to the application layer.  Provide critical thinking to complex problems in a 24/7, mission critical network environment.
  •   Process, monitor and prioritize trouble tickets.
  •  Automate any and all tasks that can be automated.
  •   Remote datacenter design support and management.
  • Assist in hardware/software purchases.
  • Ability to follow and enhance existing IT policies and procedures.
  • On-call rotation.
  • Support other key initiatives as the business dictates