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Education

Work experience

Nov 2018Present

Front Office Receptionist

Le Grand Amman Hotel - Managed by AccorHotels
  • Welcome guests as they arrive at the hotel.
  • Checking guests in and out.
  • Issuing keys.
  • Taking reservations by telephone or email.
  • Preparing bills and dealing with payments.
  • Provide guests with information, answer their queries and deal with complaints.
Aug 2013Nov 2018

Central Cashier Office Supervisor

MAF Hypermarkets - Carrefour Jordan L.L.C
  • Supervise the administration of collection, disbursement and receipt of funds.
  • Train and oversee work activities of cashier staff. 
  • Control activities of P.O.S. 
  • Act as custodian of Customer Service at P.O.S. 
  • Accurately record transactions and validated figures .
  • Ensuring the performance of cashiers  is of a high standard.
  • Reporting to management.
  • Organising holidays and training.
  • Discussing and resolving problems.
  • Carrying out performance reviews.
  • Handling complaints (from both staff and customers).

Skills

Working under pressure
I have the ability to work under pressure and deadlines
Team Building

II like to work with a creative teamwork and I have the ability to build this team

Leadership
Communication skills
My interpersonal and communication skills are excellent

Certifications

Feb 2016

IELTS Certificate

The British Council

5.5 Band score - B2 Level

Jul 2015Aug 2015

Hospitality Supervisor Certificate

American Hospitality Academy (AHA)

Professional Development Certificate (Online Course)

Custom dated section

Portfolio