Summary

Qualified by years of experience in education administration and coordination, customer service and service quality improvement. Possesses extensive training and experience in student information management systems, IT, data entry and program management.   Also The Specialist of Student Information System in the maintenance, programming, and documentation of Student information with specific responsibility for program and course information entries into the system to produce the online catalog, and design and produce data reports.An enthusiastic, hard-working professional accustomed to working in fast-paced changing environments who can work under pressure and meet deadlines while producing quality work. Specific areas of expertise includes:

 *managing educational databases        *reports/documentation

 *student registration                    *training and staff development

 *promotional activities    *liaise between students/management

Professional Summary:

Qualified by years of experience in education administration and coordination, customer service and service quality improvement. Possesses extensive training and experience in student information management systems, IT, data entry and program management.   Also The Specialist of Student Information System in the maintenance, programming, and documentation of Student information with specific responsibility for program and course information entries into the system to produce the online catalogue, and design and produce data reports.An enthusiastic, hard-working professional accustomed to working in fast-paced changing environments who can work under pressure and meet deadlines while producing quality work. Specific areas of expertise includes:

  *managing educational databases

*reports/documentation

*student registration

*training and staff development

*promotional activities

*liaise between students/management

Work History

Work History

ADVETI

Nov 2008 - Present

Student/Customer Services Coordinator & Data Controller

Maintain Database for students’ records Provide reports on students’ data Using Banner 8.3 (enters and manages the student’s data) Communicate with prospective students, applicants, graduates, career counselor and others seeking information on admission standards. Assist in planning and managing the registration process Assist in the training and supervision of the department’s trainees Provide high level customer service by phone and email and internet across a range of section functions to support teaching and learning and ensure customer needs are met. Participate in Institute team/s in promotional activities and graduation events Implement and support continuous improvement practices in area of responsibility

Abu Dhabi unversity

Jun 2007 - Oct 2008

Student Administration Coordinator.

Coordinate all student matters between faculty, students and management Supervising the registration of new students in TAWTEEN program and follow up their applications with the directors of departments. Provide reports on students’ data and develop statistics when required

Al Fouad Exchange Est

Jan 2004 - May 2007

Customer Services supervisor

Managing of remittances and money exchange Section.

Lari Exchange Est

May 2001 - Dec 2003

Customer Services & Teller Officer

Provide Customer Services qualities in terms of receiving and proceeding orders Manage all of the internal and International money transactions.

Al Bader Exchange

Jun 1998 - Mar 2001

Customer Services & Teller Officer

- Provide Customer Services qualities in terms of receiving and proceeding orders.

- Manage all of the internal and International money transactions.

Al Haitalani for trading Est

Jun 1995 - May 1998

Customer Service & Data Entry Officer

Receive requests for transfer of funds from all branches and customer then entering deposits, money transfer order into System.

Education

Education

Midetranian institute for computer science

Jan 1994 - Jan 1998

Diploma

Diploma in Computer Engineering

Skills

Skills
Photographer
Databases
Coaching
Strategic Planning
Training
Team Building
Performance Management
Operations Management
Business Analysis
Leadership
Project Management
Team Management
Project Planning
Team Leadership
Management
Software Documentation
System Administration
Microsoft Word
Microsoft Excel
Call Center
Staff Development
Coordination
Data Analysis
Windows
Contract Negotiation
Inventory Management
Negotiation
Documentation
PowerPoint
Database Administration
Excel
Word
Customer Relations
Writing
Problem Solving
Teamwork
Supervisory Skills
Records Management
Computer Repair
Banners
Microsoft Office
Customer Service
Administration

Certifications

Certifications

EXPERIENCE CERTIFICATE

Mar 1998 - Present

Al Haitalani for trading EST

in Data Entry and Data controller

Cerificate of Appreciation

Jul 2011 - Present

Abu Dhabi Vocational Educationa & Traning Institute

In student Admin and coordination

IC3

Jun 2013 - Present

ADVETI

Letter of Recomendation

Jun 2011 - Present

ADVETI

References

References

Dr. Taha Jasem - Academic Manager

0561882159

Asma AL Darmaki, Student Services Manager

0561882271

Cover Letter

Dear Hiring Manager,

 With reference to my search for a suitable opening, please find my application attached herewith.

 I am presently employed and searching for an opening in the field of Admin & Customer Services with immediate availability.

 My work abilities are supported with experience and knowledge. I assure you that I can successfully fulfill any obligations and responsibilities required by your company.

 In each of my previous employment experiences, I have performed my assignments with a high degree of skill and professionalism.

 My current objective is to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth.

 I am confident to apply for new opening on the basis of following achievements made in very recent past.

 I look forward to meeting with you for a personal interview. In case your organization is presently not recruiting, I would be thankful if my application is retained for any future openings or references.

 I thank you for your time.

 Sincerely,

Samer Awf