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Qualified Airline Customer Service Agent with experience in various positions and a broad understanding of the industry.Able to successfully manage in-person contact with frustrated, nervous or special needs traveler.Committed to exemplary customer service and personal responsibility.
Proactive Airline and Customer service professional offering experience in sales and customer service. Able to remain calm and levelheaded when faced with distressed traveler. Friendly nature and hard-working attitude, enabling the ability to meet any challenge in fast-paced environments.
Tour Coordinator-Operations Department Assure the quality control of the provided service on ground. Plan unique and customized itineraries for high-profile guests including private openings. Evaluate and negotiate rates for all tour activities to assure best rates. Ensure adherence to budgets and prepare reports of utilized services. Organize and coordinate all aspects of meetings and conventions. Book and manage services including hotels, restaurants, transportation, and sightseeing. Organize and supervise ground services for groups. Collect, handle, and report valid customer feedback. Handle complaints due to guest displeasure, site closures, flight changes, etc. Coordinated transfers for all airport arrivals and departures.
Faculty of tourism and hotel management
Major : Tour guidance
Degree : good
Word, Excel, Power Point, and Outlook,
Fluent in Arabic and English
Good in Italian,