Sameer Vaidya

Work History

Work History
May 2011 - Present

Support Engineer, Enterprise Platforms, Setup & Performance

Convergys India Services Pvt. Ltd.

1) Supporting Enterprise Customers on Windows Platform Setup and Performance issues.

2) Recently promoted as a SME for WMI/DCOM issues.

Aug 2008 - May 2011

Technical Lead (LPRR)

Convergys India Services Pvt. Ltd

Responsibilities:

Technical Lead:1. Build technical skills of Support Engineers by providing technical mentoring. 2. Present at least one technical presentation, a month. 3. Guiding Support Engineers on process related to escalations, Knowledge Base, Case Documentation, Call transfer etc. 4. Identifying top technical support issues and communicating them to the appropriate sources at Microsoft. 5. Ongoing Quality of Service results analysis and corrective action plan development at SE and Team level. 6. With Team Manager's direction, formulate action plans for Support Engineers with poor Quality of Service surveys or poor technical skills. 7. Monitoring calls and providing feedback. Coach Support Engineers on improving their performance.In-Team Trainer: 1. Helping the new hires to achieve and master the set of skills, required by the specific program, through use of active, participatory and participant-centered methods. 2. Regularly evaluating the above process to measure how well the participants have achieved the skills.3. Making the participants familiar with the organizational culture and context in which they are working and to ensure that the participants fit in the organization’s culture.

Jun 2007 - Jul 2008

Technical Support Engineer

Convergys India Services Pvt. Ltd.

Responsibilities :

1) Providing help to Small Office/Home Office end-users with their Setup and Networking related issues on 

    Windows XP/Vista and Windows 7.

Education

Education
Aug 2010 - Present

PGDCA

N G Naralkar Institute

The institute is an affiliate of University of Pune.

Jul 1996 - Jul 1999

Diploma in Mechanical Engg.

SVC Polytechnic

1) Passed with 67.33%

2) Diploma awarded by Board of Technical Examination, Mumbai.

Interest

1) Completed Japanese Language course from Symbiosis InstituteOf Foreign Languages, Pune.Continuing further studies for Japan Foundation’s 3rd Level Exam (Sankyu).

Skills

Skills

Windows Platform