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Synopsis

I’m the Relationship Manager for Silverglobe Insurance Brokers, a brokerage firm focused on investments for the Insurance industry. In this role I lead the company’s B2C marketing efforts, overseeing a team of four marketing and sales professionals and managing the annual spend. Our most exciting work to date was creating a Million Dollar business and promotion campaign that generated enormous social buzz and was key to the successful launch of the new firm in 2014. Not only did we have fun creating that campaign, but also we found it rewarding to see the results.

Work experience

Jan 2014Present

Relationship Manager

Silver Globe Insurance Brokers - Dubai,UAE
  • Gaining new business by identifying and exploiting opportunities in the local market
  • Developing and maintaining good working relationships with clients, primarily insurance brokers and independent financial advisers 
  • Introducing new products and promoting them through regular visits and communication with intermediaries
  • Increasing profitability of existing product lines by encouraging clients to use added value services wherever possible
  • Consulting on the most effective cover for a particular need
  • Delivering good customer service by responding swiftly to queries and concerns from clients
  • Maintaining detailed knowledge of new and existing products by liaising with colleagues
  • Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors' products
  • Monitoring and reporting on performance against agreed sales targets, sometimes including monitoring the performance of other sales staff
May 2013Oct 2013

Customer Service Supervisor

Tata AIG  - Mumbai, India
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Trained outsourced people in Andromeda for 3 months on Renewal process
Jun 2009Apr 2013

Customer Service Associate

Tata AIG  - Mumbai, India
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
Jun 2007May 2009

Executive

Tata AIG  - Mumbai, India

Serves customers by providing product and service information; resolving product and service problems.

Apr 2007Jun 2007

Customer Service Supervisor - Tele Access

Vodafone India
  • Delegating tasks
  • Assisting the team by performing the tasks with them
  • Helping with training and development
  • Completing paperwork 
  • Handling complaints 
  • Reporting to senior management / personnel when required

Education

20072010

Graduation

Mumbai University
20052007

Under Graduation

Rizvi Institute Of Management Studies and Research
19912005

Matriculation

Sacred Heart Boys School

Skills

New Business Development
Marketing Communications
Account Management
Negotiation
Sales
Insurance

Certifications

Oct 2013Present

Term Royalty

Tata Aig

Reference

Raj Sabnani                      Senior Manager - Tata Aig

Alwin Fernandes              Asst Manager - Andromeda

Shahnawaz Iqbal             Branch Head - Silver Globe Insurance Brokers